Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

Amanjot Amanjot

Surrey,BC

Summary

Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 4 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of Starbucks department.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Starbucks Department Manager

Peninsula Safeway
Surrey, BC
09.2021 - Current
  • Improved transaction by 10%, increased customer connection score by 30 points over year.
  • Reconcile receipt totals, cash and credit payments to address shortages.
  • Manage inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Work actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicate with managers of other departments to maintain transparency.
  • Motivate associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Keep employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Coach sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Partner with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Prepare detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Manage over 50 calls and 100+ customer interactions per day.

Deli Clerk

Sobeys Inc.
Surrey, BC
02.2019 - 08.2021
  • Received payment via cash, check, card and processed promptly, resulting in 98% accuracy rate
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Offered product samples to customers, generating additional sales through taste-testing

Customer Service Representative

Safeway
Surrey, BC
02.2018 - 02.2019
  • Welcomed, greeted and assisted guests in high-traffic store, generating $1000 of dollars in business
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Education

Associate of Arts - General Studies

Langara College
Vancouver, BC
04.2021

Skills

  • Computer Skills: proficient with use of all Microsoft applications, MS Word, MS Excel, PowerPoint
  • Teamwork: Oversee and motivate team of 10 associates
  • Communication skills: Handle 100 customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
  • Phone Inquiries: Answer calls and respond to emails, handle customer inquiries, manage and resolve customer complaints
  • Time management skills: Ability to manage time both effectively and efficiently through prioritizing tasks and setting up plan to complete tasks in timely manner

Languages

ENGLISH (Full efficient proficiency)

PUNJABI (Full efficient proficiency)

HINDI (Full efficient proficiency)

Certification


  • Certified Barista Trainer
  • Driver's License
  • Licensed Store Leader
  • Licensed Operational Leader

Additional Information

Available upon request

Timeline

Starbucks Department Manager

Peninsula Safeway
09.2021 - Current

Deli Clerk

Sobeys Inc.
02.2019 - 08.2021

Customer Service Representative

Safeway
02.2018 - 02.2019

Associate of Arts - General Studies

Langara College

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Amanjot Amanjot