Amani Wiley
Summary
Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Alcohol and Beverage Ambassador
SeaWorld Parks & Entertainment
San Diego, CA
04.2021 - 03.2023
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Security Guard
Allied Universal
San Diego, CA
05.2023 - 05.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Certified Nursing Assistant
Magnolia Post Acute Care
El Cajon, CA
11.2024 - 12.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Transported patients between rooms and appointments or testing locations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
High school diploma -
Helix Charter High School
La Mesa, CA08-2022
No Degree - Certified Nursing Assistant
Western Medical Training Center
El Cajon, CA09-2024
Skills
- Guest Services
- Customer Service
- Organizational Skills
- Leadership
- Sales
- Food preparation
- Catering
- Cash register
- Customer service
- Cash handling
- Security
- Guest services
- Serving
- Food handling
- Communication skills
- Experience with children
- Early childhood education
- Surveillance
- Patient care
- Basic life support
Certification
- BSIS Guard Card
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification - American Red Cross or American Heart Association.
- ServSafe Food Handler's Certification
Timeline
Certified Nursing Assistant
Magnolia Post Acute Care
11.2024 - 12.2024
Security Guard
Allied Universal
05.2023 - 05.2024
Alcohol and Beverage Ambassador
SeaWorld Parks & Entertainment
04.2021 - 03.2023
High school diploma -
Helix Charter High School
No Degree - Certified Nursing Assistant
Western Medical Training Center