AMENI SMIAI
Winnipeg,Canada
Summary
Adept at leveraging HTML, CSS, and JavaScript skills to enhance the University of Saint-Boniface's web presence, I excel in problem-solving and critical thinking, ensuring seamless user experiences. My proactive approach has significantly improved platform efficiency and user satisfaction, showcasing a strong work ethic and attention to detail in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Educational Programmer and support
University of Saint-Boniface
Winnipeg
01.2023 - Current
- Design and develop front end pages for the university web site using HTML, CSS and JavaScript
- Assists students and academic staff members experiencing issues with the learning platform eCampus
- Adds, maintains and manages all academic staff members and student accounts in the learning platform eCampus
- Provide solutions and updates to support tickets created by academic staff members using Alloy software
- Organize training sessions both online and on campus for professors
- Create online courses using the teacher's notes and guidelines
- Create online tests using the teacher's notes and guidelines
- Provide support to students and teachers via email and remote sessions
IT support specialist
University of Saint-Boniface
Winnipeg
07.2019 - 07.2022
- Installed and configured computer systems and applications within the university
- Offered support to teachers and students and provided all information on computer tools
- Advised and trained users in response to difficulties encountered
- Assisted management in creating training materials relating to computer troubleshooting
- Diagnosed and solved technical problems encountered by users
- Managed the service management portal: created requests, assigned and wrote articles
- Maintained computers, mobile devices and audiovisual equipment
- Ensured quality service for all IT operations
Administrative Assistant
Altered Minds Inc.
Winnipeg
06.2017 - 01.2018
- Answered phone calls, scheduled meetings and supported visitors
- Organized and scheduled appointments with admin software
- Responded to electronic inquiries and relayed phone calls and messages
- Scheduled meetings and detailed minutes
- Ordered office supplies and maintained inventory
Customer Service Representative
Market Force Inc.
Winnipeg
05.2017 - 06.2017
- Handled customer complaints and provided appropriate solutions and alternatives
- Identified and assessed customers' needs to achieve satisfaction
- Provided accurate, valid and complete information by using the right methods
- Followed communication procedures, guidelines and policies
Technical Support Engineer
Focus Technology Solutions
Tunis
04.2014 - 05.2017
- Identified anomalies and defined a way out to effectively respond to requests
- Provided technical support via remote access systems
- Maintained and monitored all aspects of computer networks
- Interacted with customers in multiple languages to resolve technical issues
- Worked as a team to develop appropriate solutions that perfectly meet customer needs
Education
Master - Computer Science and Networks
National Institute of Applied Sciences and Technology
Tunisia01.2013
Skills
- HTML 5
- CSS
- JavaScript
- Moodle
- Blackbaud
- Drupal
- Visual studio code
- Dreamweaver
- Photoshop
- Illustrator
- After Effects
- Responsive Design
- Web Accessibility Standards
- Active Directory
- Problem-Solving
- Critical Thinking
- Strong Work Ethic
- Attention to Detail
- Testing and debugging
- Proficient in HTML
- Version control
- Customer-oriented
Languages
- English, Professional
- French, Professional
- Arabic,Native
Websites
References
References available upon request.
Timeline
Educational Programmer and support
University of Saint-Boniface
01.2023 - Current
IT support specialist
University of Saint-Boniface
07.2019 - 07.2022
Administrative Assistant
Altered Minds Inc.
06.2017 - 01.2018
Customer Service Representative
Market Force Inc.
05.2017 - 06.2017
Technical Support Engineer
Focus Technology Solutions
04.2014 - 05.2017
Master - Computer Science and Networks
National Institute of Applied Sciences and Technology
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