Amani Jamal
Edmonton,AB
Summary
Experienced professional with a proven track record at EWA. Skilled in delivering high-quality work and maintaining a professional demeanor. Reliable team player with strong communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Receptionist
EWA (Edmonton Welcome-place Association
01.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phones promptly and directed incoming calls to the correct offices.
- Corresponded with over 255 clients through email, telephone, or postal mail.
Slide Attendant
World Waterpark
05.2023 - 11.2023
- Resolved guest concerns with empathy and professionalism, promoting overall satisfaction.
- Maximized park attendance by providing excellent customer service to guests.
Server Supervisor
Lulahs Cafe
07.2021 - 03.2023
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
Cook
Lulahs Cafe
11.2020 - 07.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Restaurant Hostess
Muggnz Family Restaurant
10.2019 - 07.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
High School Diploma -
Jasper Place School
Edmonton, AB06.2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer Service
- Cooking
- Strong multitasking
- Greeting guests
- Cash Handling
- Team Collaboration
Languages
English
Native or Bilingual
Arabic
Full Professional
Timeline
Slide Attendant
World Waterpark
05.2023 - 11.2023
Receptionist
EWA (Edmonton Welcome-place Association
01.2023 - 05.2024
Server Supervisor
Lulahs Cafe
07.2021 - 03.2023
Cook
Lulahs Cafe
11.2020 - 07.2022
Restaurant Hostess
Muggnz Family Restaurant
10.2019 - 07.2020
High School Diploma -
Jasper Place School
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