Amaneet Kaur Suri
Hamilton
Summary
A highly motivated personality with 2+ years of experience in the field of Retail Industry with experience in pioneering customer service with relationship building. Has strong interpersonal and communication skills also can take initiative, work under pressure and balance multi-tasking projects. Eager and thirst of knowledge to keep updated with growing world innovations & technologies, problem solving skills & critical thinking. Leadership skills,delegating effectively, making decisions and can work under minimal supervision. With Academic Excellence in the field of Operations management, Project management,Business Management.
Lean Six Sigma Yellow Belt certified, with strong proficiency in manufacturing processes and techniques. Expertise in eliminating inefficiencies and driving quality-focused outcomes.
Overview
4
4
years of professional experience
Work History
Department Manager
Walmart Canada
12.2024 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Supervise OTC department by assigning tasks to OTC associates, setting clear goals, providing feedback, and monitoring performance.
- Teach and support company policies and procedures, ensuring compliance with all regulations.
- Contribute to achieving financial goals by managing the CAP process and feature planning.
- Deliver excellent customer service by acknowledging customers, identifying needs, assisting with purchasing decisions (e.g., referring to the pharmacist), resolving issues, and promoting products and services.
- Maintain a safe shopping environment while engaging with customers.
- Ensure the OTC area is well-stocked and merchandise is rotated regularly, with out-of-date or damaged goods removed.
- Set up, clean, and organize product displays, ensuring correct pricing, signing, and securing fragile and high-shrink merchandise.
- Follow company policies in handling claims, returns, zoning the area, and maintaining a well-organized OTC section.
- Identify and report shrinkage and damages, ensuring the area is safe and organized.
- Receive and stock merchandise from distribution centers and suppliers, adhering to company safety and operational procedures.
- Maintain the backroom area by organizing and storing merchandise, completing necessary paperwork, and following expiry logs (e.g., D40).
- Perform POS transactions at the cash register, including prescription sales using the TASCO PC system.
- Order behind-the-counter D40 items as assigned by the pharmacy manager.
- Meet and exceed key performance indicators (KPIs) including sales index, CAP completion scores, market share data, and any other company-specific metrics.
Customer Service Manager
Walmart Canada
08.2023 - 11.2024
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Selling of Walmart Rewards MasterCard by offering loyalty programs and rewards and promoting other company programs.
- Generated customer satisfaction surveys to analyze results into action plans.
- Actively listened to customers, handled concerns quickly and solve major issues as being supervisor
- Collaborated with upper management to improve customer service processes
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Office Administrator
KPS Trucklines
08.2022 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Prepared reports, memos, and customer orders.
- Monitored office operations and managed supply inventory.
- Created invoices and followed up with customers for payments using AVA factoring services.
- Maintained daily logs and event registers.
CASHIER
Walmart Canada
04.2022 - 07.2022
- Providing fast and easy checkout by processing various form of payments for customer services and goods.
- Ensuring each customer receives friendly, accurate and professional service
- Promoting and selling of Walmart Rewards Master card, Charity Initiatives and other company programs.
Sales Representative Intern
Hyundai India
02.2021 - 03.2021
- Increased sales leads by conducting market research and identifying potential clients.
- Assisted in creating promotional materials, ensuring consistent branding across all channels.
- Delivered persuasive sales presentations to showcase product benefits and drive revenue growth.
- Participated in cross-functional projects with colleagues from other departments, fostering collaboration and driving overall company growth.
- Played an active role in weekly sales meetings, sharing insights on current deals, market trends, and competitive analysis.
- Enhanced product knowledge by participating in ongoing training sessions and staying up-to-date on industry trends.
- Developed strong customer relationships through attentive listening and effective communication skills.
- Negotiated favorable terms with clients, securing contracts that maximized profit margins without compromising quality or delivery timelines.
- Generated new business opportunities by attending industry events and networking with potential clients.
- Boosted customer satisfaction rates by promptly addressing inquiries and resolving issues.
- Improved client retention by providing exceptional customer service and building rapport with key decision makers.
Education
Post Graduate Certificate - Supply Chain Management
Mohawk College of Applied Arts And Technology
Hamilton, ON05.2023
Post Graduate Certificate - International Business Management
Mohawk College of Applied Arts And Technology
Hamilton, ON08.2022
Bachelor Of Commerce -
The Bhopal School of Social Science
06.2020
Skills
- Flexible and Adaptable
- Teamwork and Collaboration
- Self-Motivated
- Decision-Making
- Multitasking Abilities
- Problem-Solving
- Analytical and Critical Thinking
- Operation Management
- Team Leadership
- Supply Chain Management
- Customer service
- Time management
- Listening skills
- Relationship building
Languages
English
Full Professional
Timeline
Department Manager
Walmart Canada
12.2024 - Current
Customer Service Manager
Walmart Canada
08.2023 - 11.2024
Office Administrator
KPS Trucklines
08.2022 - 07.2023
CASHIER
Walmart Canada
04.2022 - 07.2022
Sales Representative Intern
Hyundai India
02.2021 - 03.2021
Post Graduate Certificate - International Business Management
Mohawk College of Applied Arts And Technology
Bachelor Of Commerce -
The Bhopal School of Social Science
Post Graduate Certificate - Supply Chain Management
Mohawk College of Applied Arts And Technology
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