Summary
Overview
Work History
Education
Skills
References Available
Hobbies and Interests
Languages
Timeline
Generic

AMANE MAHAMAT AMANE

Montreal,QC

Summary

Customer service expert with finance background. Skilled in resolving issues and communicating financial concepts. Ready to contribute to financial industry.

Overview

6
6
years of professional experience

Work History

Cashier

Petro Canada
05.2019 - 01.2020
  • Welcomed customers and helped determine their needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Operated register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

YMCA Cartierville
02.2017 - 12.2017
  • Answer customer questions and direct them to the service, ensure security during passages, give cards to guests and members, answer phone calls, write appointments in an agenda.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Product Management Specialist

Best Buy
10.2017 - 12.2017
  • Check the stock on the floor and in the back store, place the stock on the floor, clean the back store and windows on the floor, directing customers and answering their questions, paste labels on the products, make the prices, secure products

Administrative Clerk

CENTRE D'APPUI AUX COMMUNAUTÉS IMMIGRANTES
02.2017 - 12.2017
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation..
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

Quality control officer

Plastics manufacturing plant
04.2017 - 06.2017
  • Ensure that processed materials are clean and free of deformations, put the label on the products, stack and pack
  • Collaborated with production teams to identify areas for improvement and implement corrective actions for better product outcomes.
  • Coached and mentored junior employees.
  • Maintained up-to-date knowledge of industry best practices through regular professional development opportunities, leading to increased proficiency in role responsibilities.

Customer Service Representative

Coffee Internet
01.2014 - 01.2016
  • Refer Customer to available machines, help customer to search on Internet, answer their questions, make prints, scans and copies, take payments.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts..
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Arts - Business Economics

York University
Toronto, ON
05.2024

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Economics Education
  • Financial Economics
  • Business transactions
  • Business Administration
  • Business Analysis

References Available

True

Hobbies and Interests

  • Basketball
  • Soccer
  • Workout
  • Travel

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Cashier

Petro Canada
05.2019 - 01.2020

Product Management Specialist

Best Buy
10.2017 - 12.2017

Quality control officer

Plastics manufacturing plant
04.2017 - 06.2017

Customer Service Representative

YMCA Cartierville
02.2017 - 12.2017

Administrative Clerk

CENTRE D'APPUI AUX COMMUNAUTÉS IMMIGRANTES
02.2017 - 12.2017

Customer Service Representative

Coffee Internet
01.2014 - 01.2016

Bachelor of Arts - Business Economics

York University

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AMANE MAHAMAT AMANE