Amandip Kaur

Lead regional employment services operations with a focus on workforce development, strategic partnerships, and employer and community engagement. Oversee program delivery, team performance, and service innovation to empower job seekers and align employment strategies with evolving labor market needs. Drive initiatives that enhance service integration, build sustainable community networks, and create meaningful career pathways for diverse populations.

• Spearhead regional community integration strategies by collaborating with operational teams to assess client needs and implement quarterly outreach plans aligned with Employment Ontario (EO) objectives.
• Establish and maintain partnerships with community agencies, service providers, and public-sector stakeholders to expand access to inclusive supports for underrepresented and newcomer populations.
• Represent the organization at community planning tables, forums, and working groups, advocating for collaborative service models and promoting WCG/EO offerings to broaden regional impact.
• Act as the primary liaison for community partners, addressing service coordination and referral queries within 24–48 hours to ensure responsive, client-centered support.
• Mentor and lead Employment Counsellor and Job Developers, fostering a culture of accountability, performance, and continuous improvement.
• Prepare data-driven reports, performance summaries, and impact analyses to inform internal decision-making and meet EO compliance and reporting standards.
• Maintain clear, consistent communication with stakeholders, sharing updates on key milestones, challenges, and collaborative successes.
• Leverage deep knowledge of local service landscapes, public systems, and culturally responsive programming to support diverse client needs.
• Adapt strategies to meet performance targets in a fast-paced, outcomes-based environment, while supporting organizational and partner flexibility.
• Deliver multilingual services in English, Punjabi, Hindi, and Urdu to effectively engage and support diverse community groups across the York and Peel regions.

Key Achievements:

• Developed and executed multi-agency engagement strategies that increased regional collaboration and accelerated access to employment services.
• Launched inclusion-focused initiatives addressing mental health and newcomer needs, strengthening cross-sectoral support for job seekers.
• Streamlined compliance and operational workflows, aligning service delivery with EO performance metrics and improving reporting accuracy.
  

Operational Management Team Leadership Program Management Outreach & Partnership Building

Lead and coordinate the delivery of Employment Ontario (EO) programs at Peel Career Assessment Services, ensuring strategic alignment with performance standards, contractual obligations, and community needs. Oversee operations, team leadership, program management, partnership building, and data reporting to drive client-centered employment outcomes and continuous service improvement.

• Coordinate and schedule all Employment Services (ES) program activities, including client intake, workshops, employer placements, and information sessions in alignment with EO guidelines and performance standards.
• Monitor participant and employer file quality using EOIS CaMS, CaseFLO, and internal systems to ensure accurate documentation and data integrity.
• Ensure achievement of monthly and annual contract targets including intake, placements, outcomes, follow-ups, and case closures.
• Support business planning, prepare detailed program performance reports, reconcile cashflow and expenditures, and contribute to compliance reviews and audit readiness.
• Travel across the region to develop, maintain, and lead community partnerships and represent the organization at external events.
• Supervise and support a team of Employment Counsellors and Job Developers, ensuring high-quality service delivery and consistent progress toward employment outcomes.
• Conduct regular team meetings, provide coaching and feedback, and encourage ongoing professional development.
• Foster a positive, collaborative work environment focused on excellence, accountability, and continuous improvement.
• Design, implement, and evaluate employment programs to address client needs while meeting funding and contractual requirements.
• Monitor program delivery and maintain communication with the Executive Director through weekly updates and detailed reporting on program progress and targets.
• Ensure compliance with all operational and performance standards, adapting program strategies as needed to meet evolving service demands.
• Develop and maintain relationships with employers, community organizations, and public-sector agencies to identify job opportunities and facilitate successful client placements.
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• Contributed to a safe therapeutic environment by adhering to confidentiality standards and ethical guidelines set forth by the profession.
• Maintained professional development through ongoing education, attending workshops, seminars, and conferences centered around best practices in community mental health work.
• Empowered clients to take control of their mental health by teaching coping strategies and self-management techniques.
• Increased access to mental health services within the community by conducting outreach efforts at local events and organizations.