Amandeep Singh Saini
Ottawa,ON
Summary
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
4
4
years of professional experience
Work History
Shift Manager
Popeye's Restaurants
08.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Tool Room Assistant
Super Cut Dies
01.2021 - 08.2021
- Managed project documentation related to cost, time, and quality.
- Collaborated with clients to understand their requirements, resolve issues, and provide solutions.
- Handled client billing and tracked payments.
- Managed stock and ensured timely unloading of trucks and deliveries.
Education
Bachelor of Science - Information Technology
Mumbai University
Mumbai10-2020
Post-Baccalaureate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08-2023
Post-Baccalaureate Diploma - International Business Management
Algonquin College
Ottawa, ON08-2024
Skills
- Customer service focus
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Documentation and reporting
- Reporting and documenting
- Shift leadership
Timeline
Shift Manager
Popeye's Restaurants
08.2023 - Current
Tool Room Assistant
Super Cut Dies
01.2021 - 08.2021
Bachelor of Science - Information Technology
Mumbai University
Post-Baccalaureate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Post-Baccalaureate Diploma - International Business Management
Algonquin College
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