Amandeep Singh Chawla
Chestermere,AB
Summary
Proven leader with extensive experience in personnel management and customer service, notably at Circle K. Excelled in roles requiring adaptability and strong communication, driving improved customer satisfaction and team performance. Achieved a 4.97-star rating in customer service, demonstrating a blend of hard and soft skills essential for operational excellence.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Circle K
Calgary, AB
08.2021 - Current
- Oversaw aspects of maintenance, inventory and daily activity management.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Transportation Driver
UBER Canada
Calgary, Alberta
08.2021 - 12.2023
- Adhered to all applicable road regulations while driving long distances.
- Utilized GPS navigation systems to plan optimal routes for each trip.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Completed 2,137 rides with 4.97-star customer ratings.
- I operated my vehicle safely in diverse weather conditions.
Sales Associate (Part Time)
The Source (Bell Canada)
Calgary, AB
04.2022 - 09.2022
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions and offered product advice.
Delivery Service Driver (Part Time)
Gepard Logistics Corp. (Amazon)
Calgary, Alberta
04.2022 - 07.2022
- Delivered Amazon packages in Calgary and surrounding areas, in an Amazon van.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Utilized navigation systems to locate addresses for deliveries.
- Performed daily maintenance checks on the vehicle such as checking oil levels, tire pressure.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Followed all safety regulations while driving and loading and unloading items.
- Adhered strictly to company policies and procedures regarding safe driving practices.
Sales Supervisor
Maxima Stone Ltd.
Edmonton, AB
07.2019 - 07.2021
- Enhanced sales by implementing merchandising and promotional improvements.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Monitored stock levels for reorders, client requests and maximum profitability.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Assign sales workers to duties and prepare work schedules.
- Create invoices and collect payment from customers.
Management Trainee
Airplaza Retail Holdings Pvt. Ltd.
Delhi, Delhi (India)
03.2018 - 12.2018
- Assign duties to associates.
- Prepare shift roster of associates on weekly basis.
- Assumed responsibilities of store manager during supervisor's absence.
- Perform all the duties of Department Manager (Apparels)
- Collaborated with management on marketing strategies to increase sales and gross profit.
- Assisted with recruitment, interviewing and onboarding new employees.
Education
MBA - Marketing And Finance
Chandigarh Business School of Administration
Landran, Mohali (India)05.2018
Bachelor of Commerce - Insurance
Kurukshetra University
Karnal, Haryana (India)05.2015
Skills
- Customer service
- Time management
- Communication skills
- Adaptability
- Confident
- Organized
- Conflict Management
- Good listener
- Personnel management
Languages
English, Punjabi and Hindi
Timeline
Sales Associate (Part Time)
The Source (Bell Canada)
04.2022 - 09.2022
Delivery Service Driver (Part Time)
Gepard Logistics Corp. (Amazon)
04.2022 - 07.2022
Assistant Store Manager
Circle K
08.2021 - Current
Transportation Driver
UBER Canada
08.2021 - 12.2023
Sales Supervisor
Maxima Stone Ltd.
07.2019 - 07.2021
Management Trainee
Airplaza Retail Holdings Pvt. Ltd.
03.2018 - 12.2018
MBA - Marketing And Finance
Chandigarh Business School of Administration
Bachelor of Commerce - Insurance
Kurukshetra University
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