Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Amandeep Kaur Virk

Edmonton,AB

Summary

Dynamic customer service professional with a proven track record, excelling in complaint resolution and customer satisfaction. Skilled in active listening and data entry, I foster strong relationships, enhancing loyalty and retention. Committed to delivering exceptional service, I thrive in high-pressure environments while maintaining professionalism.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Kasa Supply AB Ltd
04.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Front Desk Receptionist

Multi Immigration
04.2018 - 03.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Completed data entry and filing to keep records updated for easy retrieval.

Education

BBA - Business Administration And Management

Norquest College
Edmonton, None
04-2020

BBA - Accounting And Finance

UUNZ
NewZealand
06-2016

BBA - Business Administration

Kurukshetra University
Kurukshetra, India
06-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call management
  • Appointment scheduling
  • Administrative support
  • Customer relationship management (CRM)

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

Kasa Supply AB Ltd
04.2022 - Current

Front Desk Receptionist

Multi Immigration
04.2018 - 03.2022

BBA - Business Administration And Management

Norquest College

BBA - Accounting And Finance

UUNZ

BBA - Business Administration

Kurukshetra University

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Amandeep Kaur Virk