Amandeep Kaur Sekhon
Customer Care Specialist
Winnipeg,MB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
11.2022 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared drinks and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Customer Care Specialist
SkipTheDishes
03.2021 - Current
- Resolved average of 100 inquiries per day to consistently meet performance benchmarks, including speed, accuracy, and volume
- Secured client retention by driving service and product benefits, features, and recommendations around clients' needs.
- Streamlined operational efficiencies by managing accounts and processing system orders and cancellations.
- Responded to customer inquiries via chats, phone and actions.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Directed customers to appropriate departments for additional support.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving
Bakery Associate
Walmart
04.2020 - 04.2021
- Worked in team bakery clerks and conveyed project information consistently and in timely manner.
- Prepared all items in accordance with standards of quality, quantity control, taste and presentation.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Education
Post Graduation Certificate - Applied Human Resources Management
University of Manitoba
Winnipeg, MBBachelor of Arts - BA LLB (hons.)
Panjab University
Chandigarh, IndiaSkills
- Technical Knowledge
- Customer Service
- Quality assurance
- Service standard compliance
- Stocking and Replenishing
- Ordering Procedures
- Verbal and Written Communication
- Time Management
- Willingness to Learn
- Interactive communication skills
- Equipment monitoring
Timeline
Crew Member
McDonald's
11.2022 - Current
Customer Care Specialist
SkipTheDishes
03.2021 - Current
Bakery Associate
Walmart
04.2020 - 04.2021
Post Graduation Certificate - Applied Human Resources Management
University of Manitoba
Bachelor of Arts - BA LLB (hons.)
Panjab University
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