AMANDEEP KAUR RAI

Transitioned from Moncton, N.B, to Abbotsford to train new store employees.

Successfully Managed 7 Departments - Cash/ Hand tools/ Workshop/ Seasonal/ Farm/ Outdoor Equipment and Recreational departments

• Communicated with managers of other departments to maintain transparency.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Maintained visually appealing department layout that effectively showcased products and enticed customers to make purchases.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Led meetings with store management to discuss goals, challenges faced within department as well as successful tactics to be implemented across organization.
• Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
• Collaborated with other department managers to develop cross-functional promotions that drove store-wide sales growth.
• Implemented loss prevention measures that significantly reduced instances of theft or damage within department.
• Maximized profitability by optimizing pricing strategies, promotional activities, and product placements within department.
• Established effective communication channel within team which led to smoother coordination and task delegation.
• Enhanced sales performance with effective staff training and development programs, focusing on product knowledge and upselling techniques.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Authorize payments and return of merchandise,

• Assign duties to staff and prepare work schedules,
• Resolve issues that may arise, including customer requests, complaints, and supply shortages,
• Maintain specific inventory and merchandise, prepare reports regarding sales volumes, merchandising, and personnel matters,
• Hired, and trained 5 staff members for training.
• Ensure visual standards and image of store are maintained, such as store displays, signage, and cleanliness,
• Perform key holding and managerial duties if required, such as opening and closing, managing escalated complaints, developing, and
• Implementing marketing strategies and signing for deliveries,
• Prepare payroll for employees and submit to HR weekly,
• Ensure product claim reports are submitted on weekly basis,
• Perform order packing duties,
• Resolve online issues that may arise, including customer requests, complaints, submit shortage/product claim reports as required,
• Supervised warehouse operations by managing employees during shifts.
• Supervised shipping and receiving, distribution and workplace safety.
• Used warehouse management software to reconcile daily inventory.
• Managed team of warehouse workers for optimal scheduling, task delegation, and overall productivity.

• Supervise 5 cashiers, authorize payments and return of merchandise,
• Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
• Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
• Assign duties to staff and prepare work schedules, resolve issues that may arise, including customer requests, complaints, and supply shortages,
• Maintain specified inventory and order merchandise, prepare reports regarding sales volumes, merchandising, and personnel matters,
• Hire and train or arrange for training of new sales staff and monitor and report on performance, ensure visual standards and image of store are maintained, such as store displays, signage, and cleanliness,
• Prepare payroll for employees and submit to HR,
• Ensure product claim reports are submitted on weekly basis,
• Perform key holding and managerial duties if required, such as opening and closing store,
• Managing escalated complaints, developing, and implementing marketing strategies and signing of deliveries

Greeted customers entering store and responded promptly to customer needs.

• Provide excellent service to customers by creating rapport from first point of contact, close deal, answer all questions,
• Worked flexible schedule band extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Resolve customer complaints, guide them and provide relevant information,