Amandeep Kaur Jawandha
Summary
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Overview
5
5
years of professional experience
1
1
Language
Work History
Collection Officer
GM Financial
09.2023 - Current
- Collaborated with team members to identify new tactics and improve overall collection success rates.
- Contacted delinquent members by phone to determine reasons for delinquency.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Leveraged strong negotiation skills to secure favorable terms for both the company and its clients during payment negotiations.
- Maintained detailed records of customer interactions, ensuring accurate documentation and compliance with regulations.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
Housekeeper
Caressant Care
06.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked residents rooms by replacing used towels and linens vacuuming floors, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
COVID-19 Screener
Caressant Care
02.2022 - 01.2023
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
Supervisor
Tim Horton
07.2021 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Encourage team members to participate in activities and support them in an encouraging manner.
- Exhibiting consistent, impartial, firm, and non-Judgmental behaviors towards team members.
Grocery Clerk
Food Basics
10.2019 - 10.2021
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
Ontario College Certificate - Urban Forestry
Fleming College
Lindsay, ON06.2021
Ontario College Graduate Certificate - Sustainable Waste Management
Fleming College
Lindsay06.2020
Post Graduate Diploma - Computer And Its Applications
Punjabi University Patiala
Patiala, Punjab, India07.2018
Bachelor of Science - Chemistry
Punjabi University Patiala
Patiala, Punjab, Inida07.2017
Skills
- Strong negotiation skills
- Verbal and written communication
- Microsoft Office
- Problem-solving abilities
- Customer Service
- Strong interpersonal skills
- Analytical and Critical Thinking
- Documentation and Recordkeeping
- Organizational Skills
- Conflict resolution techniques
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Full Professional
Certification
- CPR AED - LEVEL C
Timeline
Collection Officer
GM Financial
09.2023 - Current
Housekeeper
Caressant Care
06.2022 - Current
COVID-19 Screener
Caressant Care
02.2022 - 01.2023
Supervisor
Tim Horton
07.2021 - 07.2022
Grocery Clerk
Food Basics
10.2019 - 10.2021
Ontario College Certificate - Urban Forestry
Fleming College
Ontario College Graduate Certificate - Sustainable Waste Management
Fleming College
Post Graduate Diploma - Computer And Its Applications
Punjabi University Patiala
Bachelor of Science - Chemistry
Punjabi University Patiala
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