Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amandeep Kaur Hanjra

Surrey

Summary

As customer service and Insurance professional brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Proven experience in guiding clients through policy options and claims processes, ensuring their understanding and satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Call Center Customer Service Representative

24/7 Intouch
03.2022 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Call Center Customer Service Representative

24/7 Intouch
03.2022 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Auto Insurance Advisor

Hub International
01.2024 - Current


  • Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
  • Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
  • Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
  • Established long-lasting relationships with clients through proactive communication and exceptional service.
  • Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
  • Conducted thorough risk assessments for clients, crafting tailored solutions to mitigate potential losses effectively.

Shift Supervisor

Wendy's
10.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Training staff and developing plans for maximizing productivity.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.

Education

Bachelor's of Commerce -

University of Punjab

Applied Human Resource Management -

University of Manitoba
Winnipeg, MB
10.2020

Skills

  • Goal-oriented mindset
  • Data interpretation
  • Policy analysis
  • Claims management
  • Customer service
  • Client retention
  • Licensed insurance agent

Certification

General level 1 Insurance

Timeline

Auto Insurance Advisor

Hub International
01.2024 - Current

Call Center Customer Service Representative

24/7 Intouch
03.2022 - 09.2024

Call Center Customer Service Representative

24/7 Intouch
03.2022 - 09.2024

Shift Supervisor

Wendy's
10.2019 - Current

Bachelor's of Commerce -

University of Punjab

Applied Human Resource Management -

University of Manitoba

Similar Profiles

CREATE PROFILE
Amandeep Kaur Hanjra