Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMANDEEP KAUR GREWAL

Mississauga,ON

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 2 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.

Overview

12
12
years of professional experience

Work History

Medical Office Administrative Assistant

AD Medical
07.2022 - Current
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Supported office staff and operational requirements with administrative tasks.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Generated reports and logged patient information for reliable records.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Called patients to confirm scheduled appointments day in advance.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Maintained and updated patient records for accurate, current medical histories.
  • Greeted patients and provided required paperwork to facilitate services.
  • Provided educational documents and pamphlets to patients.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Assisted with medical coding and billing tasks.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Received and routed laboratory results to correct clinical staff members.
  • Registered and verified patient records before triage with most up-to-date information.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

School Bus Driver

KHALSA SCHOOL MALTON
08.2019 - Current
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Communicated information to parents to promote good communication and transparency.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Assisted students with boarding and exiting bus to reduce safety issues.
  • Assisted students with loading and unloading luggage, mobility aids and bicycles.
  • Drove bus along assigned route, picking up students.
  • Enforced student behavior policies and responded to student emergencies.
  • Supervised students during loading, unloading and on bus.
  • Identified and reported mechanical problems and safety hazards.
  • Completed logbooks, incident reports and other daily paperwork.
  • Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
  • Maintained accurate and up-to-date route and time logs.
  • Executed proper and timely loading and unloading of passengers.
  • Taught students first-aid and emergency protocols in case of emergency.
  • Administered first aid to passengers in need.

Customer Service Representative

Action Kitchen & Bath Inc
07.2017 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

STRANDED FIRST AID AND CPR-C LEVEL

CANADIAN RED CROSS
12.2011 - 12.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Personal Support Worker

Malton Village Long Term Care
05.2012 - 08.2012
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Documented vitals, behaviors, and medications in client medical records.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Assisted with daily living activities, running errands, and household chores.

Personal Support Worker

Leisure Living
01.2012 - 04.2012
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Education

High School Diploma -

High School, India Punjab
Punjab, India
03.2001

Skills

  • Appointment Organization
  • Online Systems
  • Outpatient Procedures
  • Google Spreadsheets
  • Insurance Claims Handling
  • EHR Software
  • Computer Proficiency
  • Software Applications
  • Inventory Management
  • Patient Information Collection
  • Practitioner Support
  • Lab Specimen Handling
  • Office Coordination
  • Office Supplies and Inventory
  • Accounts Payable and Accounts Receivable
  • Patient Database Maintenance
  • Patient Health Information Access
  • Referral Arrangements
  • Medical Recordkeeping
  • File Maintenance
  • Inquiry Requests
  • Data Entry Software
  • Flexibility Improvements
  • Patient Eligibility Requirements
  • Scheduling Tests and Procedures
  • Preparing Treatment Rooms
  • Patient Demographics
  • Advising Patents
  • Clerical Support
  • Patient Referral
  • Referral Coordination
  • Patient Admission
  • Teamwork and Collaboration
  • Patient Profiles
  • Document Management
  • Reminder Calls
  • Patient Scheduling
  • Call Transfers
  • Mail Distribution

Timeline

Medical Office Administrative Assistant

AD Medical
07.2022 - Current

School Bus Driver

KHALSA SCHOOL MALTON
08.2019 - Current

Customer Service Representative

Action Kitchen & Bath Inc
07.2017 - Current

Personal Support Worker

Malton Village Long Term Care
05.2012 - 08.2012

Personal Support Worker

Leisure Living
01.2012 - 04.2012

STRANDED FIRST AID AND CPR-C LEVEL

CANADIAN RED CROSS
12.2011 - 12.2014

High School Diploma -

High School, India Punjab

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AMANDEEP KAUR GREWAL