Amandeep Kaur Dhillon
Calgary,AB
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
15
15
years of professional experience
Work History
Dispatcher
GRH Transport Services Ltd.
02.2021 - Current
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
Administrator & Technical Support Coordinator
CIIS
07.2017 - 12.2020
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Developed comprehensive training programs for Teachers they were equipped with the necessary skills to succeed in their roles.
- Creating Smart Class education material.
Project Manager
ESQ Management Solutions Pvt Ltd.
10.2013 - 06.2017
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Business Development Coordinator
Open Technologies India Pvt. Ltd.
06.2009 - 09.2013
- Increased lead generation by developing and executing targeted marketing campaigns.
- Efficiently established strategic alliances and conducted competitor analysis, market forecast & survey by keeping abreast of market trends.
- Identified new business opportunities by researching market trends and competitor analysis.
- Adept at establishing healthy business relationships within the market and other channels involved while developing excellent rapport with the clients/ associates/ customers by providing excellent customer satisfaction & ensuring retention
- Accountable for looking after installations/warranty & after sales service program while ensuring adherence to quality & time parameters and customer satisfaction.
Education
Master of Arts - Management (Marketing)
The University of Northampton
Northampton, UK02.2009
Bachelor of Science - Hotel Management
Amity University
Noida, India05.2006
Skills
- Dispatch Coordination
- Schedule Management
- Service Coordination
- Project Management
- Team building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 11 staff members.
- Successfully complete 5 on site Projects.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working
Timeline
Dispatcher
GRH Transport Services Ltd.
02.2021 - Current
Administrator & Technical Support Coordinator
CIIS
07.2017 - 12.2020
Project Manager
ESQ Management Solutions Pvt Ltd.
10.2013 - 06.2017
Business Development Coordinator
Open Technologies India Pvt. Ltd.
06.2009 - 09.2013
Master of Arts - Management (Marketing)
The University of Northampton
Bachelor of Science - Hotel Management
Amity University
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