Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Jotsaroop Kaur

31866 Mayne Ave,Abbotsford,BC

Summary

Compassionate and detail-oriented Healthcare Professional with 1 year of experience in patient care. Skilled in administering medications, monitoring vital signs, and providing emotional support to patients and their families.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Health Care Aide

Fraser Health
08.2023 - Current
  • Enhanced patient comfort by providing compassionate and attentive care to around 9 people.
  • Reduced patient anxiety through effective communication and active listening skills.
  • Assisted with daily living activities, promoting patient independence and overall well-being.
  • Ensured a safe transfer of patients using proper techniques to prevent injuries and falls.

Customer Service

World Financial Group Wfg
09.2022 - 07.2023
  • Answered client queries and complaints to provide strong customer service.
  • Responded to customer service inquiries, both in-person and by telephone.
  • Immediately brought critical issues to customer service manager for resolution.
  • Displayed exceptional customer service and communication skills.

Health Care Aide Student

The Cascades
04.2023 - 04.2023
  • Improved patient comfort by providing compassionate and attentive care during daily activities.
  • Enhanced patient safety by closely monitoring vitals and promptly reporting any concerns to nursing staff.
  • Assisted patients with mobility, including transfers, ambulation, and positioning, reducing the risk of falls and injuries.
  • Contributed to a clean and sanitary environment by performing light housekeeping tasks and maintaining patient rooms in an orderly manner.

Health Care Aide Student

The Mayfair
03.2023 - 04.2023
  • Promoted effective communication between patients, family members, and healthcare team members while respecting confidentiality guidelines.
  • Maintained accurate records of patient information, vital signs, medications administered, and daily care activities for thorough documentation purposes.
  • Participated in ongoing training and professional development opportunities to stay up-to-date on best practices within the healthcare industry.

Sales Representative

Style Democracy
02.2022 - 02.2022
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Education

Bachelor of Hospitality Management -

Western Community College
Surrey, BC

Certificate Program - Health Care Aide

Western Community College
Surrey, BC
04.2023

High School Diploma -

Dasmesh Punjabi School
Abbotsford, BC
06.2022

Skills

  • Electronic Charting
  • Medical Terminology Knowledge
  • Direct Patient Care
  • Patient Lifting
  • Mobility Assistance
  • Observing Responses
  • Care Plan Implementation
  • Dressing Assistance
  • Preparing Meals
  • Valid Driver's License
  • Activity Planning
  • Dementia and Alzheimer's Knowledge

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Certification

Health Care aide

CPR

First Aide

Food safe

Medication Management

CRC

References

Available upon request

Timeline

Health Care Aide

Fraser Health
08.2023 - Current

Health Care Aide Student

The Cascades
04.2023 - 04.2023

Health Care Aide Student

The Mayfair
03.2023 - 04.2023

Customer Service

World Financial Group Wfg
09.2022 - 07.2023

Sales Representative

Style Democracy
02.2022 - 02.2022

Bachelor of Hospitality Management -

Western Community College

Certificate Program - Health Care Aide

Western Community College

High School Diploma -

Dasmesh Punjabi School

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Jotsaroop Kaur