Mandeep Kaur
Regina,SK
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Strong verbal and written communication skills to document sales activities.
Overview
6
6
years of professional experience
Work History
Service Desk Agent
WBM Technologies
Regina , SK
04.2022 - Current
- Exceptional Customer Service skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tene situations.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Provided outstanding service to new and long standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirement to supervisors for immediate rectification.
- Improved customer service wait times to mitigate complaints.
- Data entry, order entry, scheduling, service dispatch.
- Remote troubleshooting of print devices, various projects as assigned by the Manager of Print Coordination.
- Creating tickets for problem with print devices.
Salad Bar Clerk
Real Canadian Superstore
Regina , SK
06.2018 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problem.
- Attended departmental meetings, providing feedback to enhance future performance.
- Monitored and recorded temperatures of food, storage, and service area to maintain.
- Trained in various departments including Salad Bar, Bulk, Produce.
- Stock products while maintaining a clean department.
- Communicated with the pricing agents about getting prices changed and a price tag or sign to be made to display above the product.
- Order Salad Bar stock and manage inventories.
- Completed inventory for produce department.
- Knowledge of all produce to assist customers in finding what they need.
- Cycle Count.
- Shrink.
Pizza Cook With Food Counter Attended
Red Swan Pizza
Regina , SK
10.2020 - 10.2023
- Reporting to Director.
- Supervise, coordinate and schedule the activities of staff.
- Maintain records of stock, repairs, sales and wastage.
- Train staff in job duties, and sanitation and safety procedure.
- Ensure the cleanliness and safety at work as per health and safety guidelines.
- May participate in the selection of food service staff.
- Assist in the development of policies, procedures and budget.
- Train store staff by reviewing and revising orientation to products and sales.
- Investigate customer complaints and service suggestions.
- Determine staffing needs and assist in the hiring of new employees.
- Ensure food quality and service meet quality control standards.
- Participate and assist in development of policies and procedure.
Volunteer
University of Regina
Regina , SK
03.2020 - 03.2020
- Raised funds for Cancer Agency through community outreach initiatives.
- Welcomed customers and answering questions to provide excellent customer service.
Education
Diploma in Computer Science -
University Of Regina
Regina04.2020
Senior Secondary - Non-Medical
Meritorious School Patiala
Punjab, India04.2017
Skills
- Outstanding customer service
- Customer service standards
- Customer service understanding
- Customer- and service-oriented
- Excellent typing speed
Computer Skills
- Operating Systems: Windows 98, UNIX, Linux
- Software Applications: Microsoft Office, Excel, Microsoft Visual Studio
- Programming Languages: C++, CSS, HTML, JavaScript, PHP
- Others: Internet Explorer
General Transferable Skills
- Languages: English, Hindi, Punjabi
- Strong leadership and communication skills demonstrated in English
- Customer service oriented with goal of maintaining client loyalty
- Respectful and flexible in serving clients of diverse backgrounds
- Able to learn and adapt to new environment
Technical Knowledge and Skills
- Designed, implemented and tested electronic and computer products.
- Installed and calibrated equipment and instructions according to technical manuals and instructions.
- Analyzed control systems including feedback, system stability, and time and frequency response.
- Courses Include: Programming and Problem Solving, Object-Oriented Design, Intro to Digital System, Data Structures and Abstractions, Web and Database Programming, Computer Networks, Discrete Computal Structure, Introductory Statistics, Calculus I, Calculus II, Linear Algebra I, Vector Calculus, Differential Equations I, Intro to Proof & Problem Solving, Critical Reading and Writing I, Introduction to Business, Intro to Economic Issues.
Refference
Gurjant Singh
Deskside Analyst 1
Gurjant.Singh@ehealthsask.ca
Timeline
Service Desk Agent
WBM Technologies
04.2022 - Current
Pizza Cook With Food Counter Attended
Red Swan Pizza
10.2020 - 10.2023
Volunteer
University of Regina
03.2020 - 03.2020
Salad Bar Clerk
Real Canadian Superstore
06.2018 - Current
Diploma in Computer Science -
University Of Regina
Senior Secondary - Non-Medical
Meritorious School Patiala
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