Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

AMANDEEP SINGH SIDHU

Brampton

Summary

Enthusiastic and solutions-focused customer service professional with over 10 years of experience delivering exceptional support in fast-paced, customer-facing environments. Proven ability to handle inquiries, resolve issues efficiently, and foster strong relationships with clients. Known for excellent communication, a calm and empathetic demeanor, and a commitment to providing high-quality service that enhances customer satisfaction and loyalty. A team player with excellent multitasking skills and a strong commitment to customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Sales Associate

Samsung Electronics
06.2020 - Current
  • Built relationships with customers to encourage repeat business.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Assistant Manager

Thai Express Restaurant
10.2016 - 06.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Customer Service Associate

Shell Gas Station
04.2014 - 06.2016
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Built trustful relationships with customers to encourage return visits.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Certificate - Business Management

St. Clair College of Applied Arts And Technology
Windsor, ON
04.2016

High School Diploma - undefined

Khalsa English High School
06.2012

Skills

  • Customer service
  • Team player
  • Adaptability and Resilience
  • Sales expertise
  • Upselling
  • Customer relations
  • Time Management
  • Decision-Making Competence
  • Sales strategies
  • Persuasion techniques

LANGUAGES

English
Hindi
Punjabi
Bengali

Certification

  • Diversity And Inclusive Pre-Cadet Experience, RCMP - February 2024
  • Citizen Police Academy, Charlottetown Police, December 2018

Timeline

Senior Sales Associate

Samsung Electronics
06.2020 - Current

Assistant Manager

Thai Express Restaurant
10.2016 - 06.2020

Customer Service Associate

Shell Gas Station
04.2014 - 06.2016

High School Diploma - undefined

Khalsa English High School

Certificate - Business Management

St. Clair College of Applied Arts And Technology

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AMANDEEP SINGH SIDHU