Customer-centric banking professional with 10+ years of experience in the banking and contact center environment, specializing in unsecured credit risk assessment, delinquency management, and regulatory compliance. Proven ability to negotiate payment solutions, optimize collections, and mitigate financial risk, while enhancing customer retention and achieving top-tier survey results. Proven track record in meeting compliance, productivity, and quality targets while fostering customer relationships.
I hereby declare that the information given above is true and to the best of my knowledge. Amandeep Singh