Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
CustomerServiceRepresentative

Amandeep Singh

Belleville,ON

Summary

Adept at navigating high-stress situations, I enhanced customer loyalty and resolved complex issues at Intelcom, showcasing exceptional customer service and critical thinking skills. My proficiency in data entry and ability to build strong relationships contributed to satisfactory outcomes, elevating customer satisfaction and repeat business.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Intelcom
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Loyalist College of Applied Arts And Technology
Belleville, None
12-2024

Human Resource - Business

Conestoga College Institute of Technology And Advanced Learning
Guelph, ON
04-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency

Languages

English
Native or Bilingual

Certification

Bachelors of commerce - 2018- 2022

Human Resource Certificate -2023- 2024

Project Management Certificate- 2024-2025

Timeline

Customer Service Representative

Intelcom
05.2024 - Current

High School Diploma -

Loyalist College of Applied Arts And Technology

Human Resource - Business

Conestoga College Institute of Technology And Advanced Learning

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Amandeep Singh