Microsoft server
AMANDEEP SINGH
Kitchener,ON
Summary
Experienced IT support technician with a strong background in system and network administration. Demonstrated ability to improve system performance and security, consistently resolving 95% of support tickets within 24 hours. Proficient in remote desktop support and training, showcasing exceptional problem-solving skills and technical expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
Tayal Holdings Inc
02.2024 - Current
- Installed, configured, and maintained computer systems and network connections for over 20 users, ensuring a seamless setup and integration across departments.
- Patched software and installed new versions to eliminate security problems and protect data.
- Diagnosed and troubleshot hardware, software and network issues.
- Diagnosed and troubleshot hardware, software, and network issues, resolving 95% of tickets within the first 24 hours and improving user satisfaction.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
Network Technician
Secure Venture Private LTD
08.2021 - 11.2022
- Designed and evaluated WAN and LAN connectivity technologies.
- Automated routine network maintenance tasks, reducing manual labour by 30% and freeing team members to focus on strategic projects, ultimately enhancing team productivity.
- Supported company-wide IT initiatives, sharing expertise on networking best practices with colleagues across departments.
- Implemented a centralized monitoring system for network performance, which reduced troubleshooting time by 30% and allowed for proactive issue resolution before they impacted users.
- Enhanced network security by implementing robust firewall and intrusion detection systems.
Education
Graduate Certificate - Applied Networking And System Administration
08-2024
- Led a team in building a virtual company using VMware, integrating Active Directory, Exchange, DHCP, and more. Set up role-based access control, firewall configurations, disaster recovery, and failover clustering to ensure security and high availability. - Capstone Project
- Graduation with Distinction
Bachelors in Computer Applicaion - Computer And Information Systems
07-2021
During my bachelor's degree, I gained knowledge in programming languages such as C and C++, database management, computer networking, and computer graphics. This provided me with a strong foundation in both software development and systems operations.
Skills
- Active Directory Management
- DNS and DHCP Administration
- Ticketing Management
- User Account Provisioning
- Local Area Networks
- Microsoft Office Suite expert
- Hardware Installation
- TCP/IP protocol
- Wireshark Analysis
- VMware vSphere Administration
Certification
- Cisco CCNA 200-301 – Udemy
- Windows Server Administration 2019 – LinkedIn Learning
- Getting Started with Wireshark: The Ultimate Hands-On Course - Udemy
- Microsoft Intune Training – LinkedIn Learning
Software
VMware vCenter
Wireshark
ServiceNow
Timeline
IT Technician - Tayal Holdings Inc
02.2024 - Current
Network Technician - Secure Venture Private LTD
08.2021 - 11.2022
Conestoga College Institute of Technology And Advanced Learning - Graduate Certificate, Applied Networking And System Administration
Panjab University - Bachelors in Computer Applicaion, Computer And Information Systems
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