AMANDEEP SINGH
Calgary
Summary
To have a fruitful association with an organization that involves competitive, challenging & disciplined working environment where I can enrich my skills and contribute towards the growth of organization.
Overview
14
14
years of professional experience
Work History
Accessible Services Operator
The City of Calgary
10.2023 - Current
- Currently working with The City of Calgary as a (Accessible Services Operator) Calgary Transit.
- Transport customers to all city locations, and courteously respond to their needs.
- Adhere to schedules, work with technology such as Mobile Data Terminals (MDT) and have strong city knowledge.
- Respond to operator questions and concerns in a timely manner, responding to operator via two-way radio, phone, or MDT
- Inform customers of appropriate fares.
- Respond to and manage incidents including notifying emergency services, requesting Field Supervisors, coordinating replacement service, notifying internal and internal parties.
- Communicate with Passenger Agents on Teams or in person to manage customer concerns and other service issue.
- Safely operate transit vehicles in a variety of weather and road conditions and in accordance with policies and procedures.
- Maintained detailed records of service operations for future reference and analysis purposes.
- Understand and be empathetic to the needs of customers, ensuring proper care and attention is provided.
- Conducted thorough equipment inspections, ensuring optimal functionality and safety standards were met.
- Increased customer satisfaction through consistent, high-quality service delivery.
Dispatcher and Security Officer
Southern Alberta Institute of Technology (SAIT) Security
12.2021 - 03.2024
- 3 Year Experience at Southern Alberta Institute of Technology (SAIT) Security as a Dispatcher and TLT (Team Lead Training) and 3-year customer service experience.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Ability to Monitor CCTV system and take actions and report to Peace Officer.
- Detected suspicious activities and watched for criminal acts and client rule infractions at the site.
- Good communication on Radio and interpersonal skills.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Knowledge of facility management software (e.g., ARCHIBUS, GENETIC, SAP,)
- Respond to operator questions and concerns in a timely manner, responding to operator via two-way radio, phone, or MDT.
- Directing students/visitors to the building, reception desk and logging their entry into the premises.
- Day-to-day writing reports of incidents, and other issues Addressed.
- Responding to phone calls, alarms, and other security concerns.
- Reporting any violation, infractions of the premises rules and addressing them to the management.
- Inspecting, assessing, and safeguarding our security systems and calling for any maintenance as required.
- Respond to emergency situations and Provide assistance to the public.
- Handle requests for site doors when requested by Visitors, and collage staff.
- Monitored buildings and checked for all doors and windows and ensured its safety.
- Prepared reports for any leaking pipes, security doors and loopholes in fire safety and informed appropriate authorities.
- Evaluated and reported any malfunction to equipments and damage to property.
- Developed incident reports on all emergency calls made, violation of any campus rule and theft on property and report to Peace officer
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Fare Collector ( Calgary Transit LRT)
The City Of Calgary
06.2023 - 08.2023
- Working in Calgary Transit LRT (On Call Position During Stampede) as a Fare Collector 3-Month customer service experience.
Occupational Health and Safety
Mahindra & Mahindra Swaraj Manufacturing
02.2015 - 08.2021
- 5-year’s experience in the field of occupational health and safety.
- Responsible for compiling daily, weekly, monthly production plan on overall plant performance.
- Control and Monitor Inventory of WIP, FG and Raw materials as per norms.
- Ensuring on time deliveries to the customer. Employees' health and safety responsibilities.
- Coordinate availability of Personal Protective Equipments for safety of employees.
- Operating procedures and Material Safety Data Sheet (MSDS) guidance applicable to work performed if the work involves hazardous materials.
- Environmental, health and safety related signs, posters, warning signals and written directions.
- Handle emergency situations and operate fire extinguishers as well as be able to apply first aid techniques.
- Mock drills weekly basis.
- Issuing work permits for hazardous and non- hazardous works.
- Move on and off moving or stationary equipment.
- Corrective and preventive action against near miss reported.
- Insure Job Safety analysis.
- Coordinated with external agencies during inspections or audits related to occupational health and safety compliance.
Maintenance department
Tata Motors
12.2011 - 12.2012
- 1-year’s experience in Maintenance department in tata motors.
- Service and repairs as: lubrication work, fluid and filter changes, tire changes, wheel torquing, fluid level checks, servicing batteries, replacing or lights, windshield wipers.
- Maintain cleanliness of tools, equipment and the work area.
- Understand and be empathetic to the needs of customers, ensuring proper care and attention is provided.
- Assist electro-mechanics, mainline vehicle change-off, car drop-offs and add-ons for peak and off-peak periods.
- Assist electro-mechanics, mainline vehicle change-off, car drop-offs and add-ons for peak and off-peak periods.
- Performed regular facility inspections to ensure compliance with regulations and maintain a safe working environment.
- Created and submitted detailed reports to highlight maintenance activities and equipment performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
UBER Driver
Uber And Lyft
01.2022 - Current
- Drive Part time UBER (DRIVER) in Alberta Calgary and 3-year customer service during driving.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Followed applicable traffic regulations and traffic laws.
Production and Planning Control and Store Inventory
Mahindra & Mahindra Swaraj Manufacturing
01.2013 - 01.2015
- 3-year’s experience in Production and Planning control and Store Inventory department in (Mahindra & Mahindra Swaraj Ltd).
- Conducted root cause analysis investigations for incidents affecting production, developing corrective actions to prevent reoccurrence.
- Collaborated with cross-functional teams to identify bottlenecks in the production process, resulting in reduced lead times.
- Participated in Kaizen events focused on reducing cycle time and improving overall throughput rates within the plant operation system.
- Developed and maintained detailed project plans for new product launches, ensuring seamless integration into existing processes.
- Reduced inventory costs through efficient materials management and strategic procurement initiatives.
- Designed custom tools and fixtures to improve assembly efficiency while maintaining strict adherence to safety standards.
- Identified opportunities for automation within existing processes, driving cost savings through increased efficiency levels.
- Improved on-time delivery rates by streamlining the production planning process, ensuring timely product completion.
- Improved and updated processes while forecast annual revenues.
- Wrote safety procedures for industrial facilities, enforcing or exceeding industry standards.
Customer Relationships
Mahindra & Mahindra Swaraj
02.2013 - 01.2014
- 8-year experience in customer relationships (M&M Ltd) India.
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Spearheaded efforts to streamline departmental workflow processes, resulting in increased productivity among team members.
- Provided personalized support to customers, ensuring their needs were understood and met with appropriate solutions.
- Maintained detailed records of customer interactions, allowing for targeted follow-ups and improved support services.
- Conducted regular follow-up calls with customers after issue resolution, ensuring continued satisfaction and identifying potential upsell opportunities.
Production Operator
Nestlé India Ltd
01.2011 - 12.2012
- 1 year experience in production (Nestlé India Ltd).
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Trusted to perform early production testing and production operations field testing.
- Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Adjusted machines to increase productivity for runs.
- Handled raw materials efficiently, minimizing waste during the production process.
- Actively participated in team projects and met critical deadlines.
- Managed inventory control and entered results into data system.
- Made sure that products were produced on time and are of good quality.
Education
Certificate of Technical Studies -
International Qualifications Assessment Service
Canada03.2012
High School Diploma -
International Qualifications Assessment Service
Canada01.2009
Skills
- Able to work in team environment
- Order fulfillment and management and Shipping and receiving
- Proficient in computer skills including Microsoft office-Word, Excel, Typing
- Very tech friendly, comfortable with all types of software’s
- Greeted customers with a warm, friendly, and positive attitude
Languages
English
Punjabi
Hindi
Certificationeducation
- High school diploma evaluation, International Qualifications Assessment Service (IQAS), MM/DD/YY
- Post-secondary certification in Mechanical engineering, Canada, MM/DD/YY
- Alberta Security License, Alberta, MM/DD/YY
- First Aid & CPR/AED, Canadian Red Cross, MM/DD/YY
- Handcuff Training, Canada SAIT Peace Officer, MM/DD/YY
- Alberta driving license (Class-4), MM/DD/YY
- City of Calgary operator's permit, City of Calgary, MM/DD/YY
- Air brakes Alberta (Class-3) certification, MM/DD/YY
Communication Skills
- Excellent organizational, leadership, communication, interpersonal and planning skills.
- Experience in projects like customer relationship management.
- Track record of greeting customers in a polite and friendly manner.
Traveling.
I really like traveling because it doesn’t have to cost an arm and a leg. If you are strapped for cash, you can couch surf and backpack all while visiting your favorite places.
Timeline
Accessible Services Operator
The City of Calgary
10.2023 - Current
Fare Collector ( Calgary Transit LRT)
The City Of Calgary
06.2023 - 08.2023
UBER Driver
Uber And Lyft
01.2022 - Current
Dispatcher and Security Officer
Southern Alberta Institute of Technology (SAIT) Security
12.2021 - 03.2024
Occupational Health and Safety
Mahindra & Mahindra Swaraj Manufacturing
02.2015 - 08.2021
Customer Relationships
Mahindra & Mahindra Swaraj
02.2013 - 01.2014
Production and Planning Control and Store Inventory
Mahindra & Mahindra Swaraj Manufacturing
01.2013 - 01.2015
Maintenance department
Tata Motors
12.2011 - 12.2012
Production Operator
Nestlé India Ltd
01.2011 - 12.2012
Certificate of Technical Studies -
International Qualifications Assessment Service
High School Diploma -
International Qualifications Assessment Service
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