Amandeep Singh
Whitby,ON
Summary
Proven leader in hospitality, adept at enhancing customer satisfaction and loyalty, notably at A&W. Excelled in staff supervision and team coordination, driving service quality enhancements. Achieved significant improvements in operational efficiency and food safety compliance, fostering a culture of excellence and strong guest relations.
Overview
1
1
year of professional experience
Work History
Restaurant Supervisor
A&W
08.2023 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
Education
Graduate Certificate - Marketing
Trent University
Oshawa, ON06.2023
Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Guest Relations
- Service Quality
- Team Management
- Staff Supervision
- Food Safety Compliance
- Task Delegation
Languages
English
Full Professional
Timeline
Restaurant Supervisor
A&W
08.2023 - Current
Graduate Certificate - Marketing
Trent University
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