Sharp individual with team player attitude and well-honed skills. Dedicated to complete knowledge of company products and services for optimized customer service. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Intelcom
09.2022 - 10.2023
Completed on-time deliveries by choosing best and most efficient routes.
Delivered packages to customer doorsteps and business offices.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Completed rush deliveries on tight timetables to satisfy customer needs.
Operated vehicle safely in highly congested areas with no traffic violations.
Assistant Manager
Tim Hortons
05.2016 - 08.2022
Trained team members in successful strategies to meet operational and sales targets and increased sales by 10%
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Merchandise Co-Ordinator
Winners
01.2012 - 03.2016
Answered customer questions regarding store merchandise, department information, and pricing.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Worked with managers and advertising directors to optimize promotions.
Monitored and analyzed sales records and consumer purchasing trends.
Education
Post Grad Diploma - Project Management
Centennial College - Morningside Campus
Toronto, ON
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Guru Nanak Dev Engineering College
Ludhiana, PB
Skills
Quick Learner
Issue resolution
Strategic planning
Customer service
Data collection and analysis
Microsoft Office, Internet
Employee Scheduling
Fluent in English, Hindi and Punjabi
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Delivery Driver
Intelcom
09.2022 - 10.2023
Assistant Manager
Tim Hortons
05.2016 - 08.2022
Merchandise Co-Ordinator
Winners
01.2012 - 03.2016
Post Grad Diploma - Project Management
Centennial College - Morningside Campus
Bachelor of Technology - Electrical, Electronics And Communications Engineering