AMANDEEP SEKHON
Calgary
Summary
Detail-oriented Security Guard and Customer Care Specialist experienced in enhancing security measures and customer satisfaction. Achieved effective event security and resolved complex customer issues through exceptional vigilance and critical thinking. Focused on adapting to diverse processes and driving company objectives while maintaining a strong commitment to safety and incident prevention.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Security Guard
Commissionaires
Calgary
12.2024 - Current
- Conducted regular patrols to ensure safety and security of premises.
- Conducted security patrols to verify that all points and exits were secure.
- Monitor cameras and turn off alarms.
- Utilized software like Milestone, CCure, and Everbridge to enhance security monitoring and incident response.
- Performed routine checks of access points such as doors and gates to ensure they are properly secured.
- Utilized two-way radio communication systems to stay in contact with other officers during shifts.
- Maintained working knowledge of locations of various departments, buildings and access routes.
- Drafted detailed reports to document observations and incidents, ensuring accurate records for future reference.
- Collaborated with local law enforcement during investigations or emergencies.
Security Guard
GardaWorld
Winnipeg
08.2024 - 12.2024
- Delivered exceptional customer service to clients while actively monitoring and addressing onsite security concerns.
- Implemented access control measures by checking identification cards of visitors before granting entry into facility.
- Documented patient observations through detailed reports.
- Conducted onsite incident investigations, gathering evidence and compiling comprehensive reports.
- Gathered evidence and wrote reports on onsite incidents.
- Maintained working knowledge of locations of various departments, buildings and access routes.
- Documented patient observations and incidents in detailed reports.
Security Guard
Tacit Investigations and Security
Winnipeg
07.2024 - 12.2024
- Enforced site regulations and directives for personnel, visitors, and premises to maintain safety and security.
- Implemented safety protocols to ensure compliance with site regulations. and directives for personnel, visitors, and premises to maintain safety and security.
- Captured hourly pictures and videos to document site activity, ensuring comprehensive end-of-shift reporting.
Customer Care Specialist
SkipTheDishes
Winnipeg
03.2021 - 10.2023
- Supported a high number of customers each day to enhance their experience and satisfaction.
- Took ownership of customers' issues to follow problems through to resolution.
- Delivered detailed information on company products, services, and materials to enhance customer understanding.
- Checked customer account information for accuracy and made updates.
Education
Certificate - Educational Assistant Diploma
University of Winnipeg
WinnipegEducational Assistant Diploma -
University of Manitoba
WinnipegPost Graduate Certificate - Applied Human Resource Management
Panjab University
ChandigarhSkills
- Access control
- Patrolling
- Patrol techniques
- Incident reporting
- Alarm monitoring
- Emergency communication
- Workplace safety
- Vehicle inspection
- De-escalation techniques
- Attention to details
- Safety inspections
- Surveillance monitoring
Certification
- First Aid and CPR/AED Level C, Jun 2024 — Jun 2027
- Security Guard License, Nov 2024 — Nov 2026
- Driving License Class 5F, Dec 2024 — Oct 2030
- ProTect and ProServe Certificate, Dec 2024 — Dec 2029
- Food Handling Certificate, Jun 2024 — Jun 2029
- Firearms License Restricted and Non Restricted, Oct 2031
Languages
English, Punjabi
Personal Information
- Title: Security Guard and Customer Care Specialist
- Driving License: Class 5F
Timeline
Security Guard
Commissionaires
12.2024 - Current
Security Guard
GardaWorld
08.2024 - 12.2024
Security Guard
Tacit Investigations and Security
07.2024 - 12.2024
Customer Care Specialist
SkipTheDishes
03.2021 - 10.2023
Certificate - Educational Assistant Diploma
University of Winnipeg
Educational Assistant Diploma -
University of Manitoba
Post Graduate Certificate - Applied Human Resource Management
Panjab University