Amandeep Sekhon
Winnipeg,MB
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
2
2
Certification
3
3
Languages
Work History
Crew Member
McDonald's
11.2022 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Customer Care Specialist
SkipTheDishes
03.2021 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary and took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Achieved consistently high quality assurance scores by adhering to company policies and procedures when interacting with customers.
Fresh Food Associate
Walmart
04.2020 - 04.2021
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Education
Post Graduate Certificate - Applied Human Resource Management
University of Manitoba
Winnipeg, MB01.2021
Bachelor of Arts - BA LLB (hons.)
Panjab University
Chandigarh, India06.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Customer Engagement
- Interactive communication skills
Languages
English
Hindi
Punjabi
Certification
First Aid and CPR Level C and AED
Food Handler Certificate
Timeline
Crew Member
McDonald's
11.2022 - 10.2023
Customer Care Specialist
SkipTheDishes
03.2021 - 10.2023
Fresh Food Associate
Walmart
04.2020 - 04.2021
Post Graduate Certificate - Applied Human Resource Management
University of Manitoba
Bachelor of Arts - BA LLB (hons.)
Panjab University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Jack EvansJack Evans
Crew trainer at McDonald'sCrew trainer at McDonald's
Yara Al-RazazYara Al-Razaz
Crew member at McDonald'sCrew member at McDonald's
Jeremy Daniel Torres DazaJeremy Daniel Torres Daza
Team Member at McDonald'sTeam Member at McDonald's
MYRIAM CHERIFMYRIAM CHERIF
Manager at McDonald'sManager at McDonald's
Gurwinder KaurGurwinder Kaur
Cleaner at Sunrise EnterprisesCleaner at Sunrise Enterprises