Summary
Overview
Work History
Education
Skills
Certification
Timeline
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AMANDEEP SAINI

Edmonton,AB

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Technician

CompuCom Canada
03.2022 - 04.2024
  • Using Service now ticketing system to support computer hardware, software, network, application and telecommunications systems issues
  • Configure operating system in end user devices such as desktops and laptops using configuration manager or Intune
  • Installing software as per customer requirements using SCCM
  • Administration of user accounts in Active Directory and Office 365
  • Tests configured systems for appropriate functioning and troubleshoots for any errors found
  • Configuration and maintenance of various Networking devices such as Routers, switches, firewalls and Wi-Fi modems
  • Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss
  • Developed, wrote and maintained detailed troubleshooting guide and knowledge base for use by other IT helpdesk staff and field service staff.

Help Desk Technician

Blumm
11.2020 - 02.2022
  • Delivered support onsite or offsite using Connect wise or team viewer such as password resets, printer configurations and break/fix instructions
  • Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss
  • Hardware and software upgrade of various computing devices
  • PCs, laptop and MacBook imaging and configuration
  • Repairing of various devices such as PCs, Laptop and chrome book
  • Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities
  • Handling high priority tickets, resolving customer issues and providing them with their order in a timely and precise manner.

IT Support

Vedang Cellular services
11.2015 - 12.2017
  • Assigned to Set up and configure computer hardware and Software and peripheral equipment's
  • Performed software installations and regularly scheduled updates
  • Supported and maintained printers
  • Resolved 95% of the technical issues in the required time frame by working closely with the technical support team and solving many hardware, software and mobile issues
  • Performed account management in Active Directory (e.g., created and modified user accounts and permissions, and performed password resets)
  • Provided Remote support to the employees and trained new users when required
  • Answered phone calls and scheduled appointments.

Education

Post Graduate certificate Wireless networking -

Lambton College
Mississauga
05.2020

B.Tech (Electronics and communication) -

Guru Nanak Dev University
Amritsar
06.2015

Skills

  • PC hardware diagnostics maintenance and repair
  • Active Directory management of users and computers
  • Networking and troubleshooting skills
  • Microsoft office 365 management users and groups
  • Applications: TeamViewer, Connect Wise, Windows Remote Desktop, Office 365, Adobe acrobat
  • Ticketing Systems like Service Now, Remedy, Jira

Certification

CompTIA Network +, https://www.youracclaim.com/badges/5ee3b5db-a93a-47b1-9d2e-e1377ce18ba6/public_url

Timeline

IT Technician

CompuCom Canada
03.2022 - 04.2024

Help Desk Technician

Blumm
11.2020 - 02.2022

IT Support

Vedang Cellular services
11.2015 - 12.2017

Post Graduate certificate Wireless networking -

Lambton College

B.Tech (Electronics and communication) -

Guru Nanak Dev University

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AMANDEEP SAINI