AMANDEEP NARANG
Chestermere,AB
Summary
I am an Energetic, ambitious, and a highly dedicated professional with over 10 years of experience in customer service and management. Arriving in Canada 11 years ago as a student, I developed a deep affection for this country. Proven background as a technical support professional, skilled at resolving complex technical issues and providing excellent customer service. Motivated and hardworking, excelling in delivering exceptional support and ensuring high levels of customer satisfaction in fast-paced environments. Renowned for excellent communication skills and prompt issue resolution, highly collaborative and adaptable, consistently contributing to team success. Ready to make valuable contributions towards the company's success as a team player.
Overview
2025
2025
years of professional experience
Work History
Technical Support Specialist
TELUS
Calgary, AB
05.2016 - 12.2024
- Evaluated and responded to incoming sales and requests for technical support assistance.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Ensured Customer Satisfaction and provided Everlasting World class Service.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Resolved 20-25 technical support inquiries per day.
Loyalty & Retention Specialist
TELUS COMMUNICATIONS
Calgary, AB
05.2015 - 05.2016
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
Store Manager
SUZY SHIER
Saskatoon, SK
03.2012 - 12.2014
- Staff training:-Instructed staff on appropriately handling difficult and complicated sales.
- Hired and evaluated personnel as well as Organized Roadshows.
- Planned budgets and authorized payments and merchandise returns.
- Investigated and resolved complaints regarding food quality, service.
- Health inspections and Inventory Check.
Nurse/Clinical Instructor
INSCOL
- Evaluated and responded to incoming sales and requests for technical support assistance.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Ensured Customer Satisfaction and provided Everlasting World class Service.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Resolved 20-25 technical support inquiries per day.
Education
POST GRADUATE CERTIFICATE - NSG Leadership And Management
SENECA COLLEGE
Markham, ONBachelor of Nursing -
DMC&H College
01-2010
Skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Verbal and written communication
- Resolving issues
- Call documentation skills
- Teamwork and collaboration
Languages
English
Hindi
Punjabi
Timeline
Technical Support Specialist
TELUS
05.2016 - 12.2024
Loyalty & Retention Specialist
TELUS COMMUNICATIONS
05.2015 - 05.2016
Store Manager
SUZY SHIER
03.2012 - 12.2014
Nurse/Clinical Instructor
INSCOL
POST GRADUATE CERTIFICATE - NSG Leadership And Management
SENECA COLLEGE
Bachelor of Nursing -
DMC&H College