Amandeep Kumar
Brampton,Canada
Summary
Dedicated Field Service Technician with over 2 years of experience at Bell Canada. Proven expertise in troubleshooting, installing, and maintaining telecommunications equipment. Adept at delivering excellent customer service and ensuring high levels of client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Service Technician
Bell Canada
01.2022 - 12.2024
- Installed and maintained a range of telecommunications equipment and services for residential and business customers
- Troubleshooted and resolved technical issues, achieving a 95% first-call resolution rate
- Provided exceptional customer service, leading to a customer satisfaction score above 90%
- Collaborated with cross-functional teams to improve service delivery and operational efficiency
- Conducted regular maintenance checks and system upgrades to ensure service integrity
Education
Post-Graduate Certificate - Business Administration
York University
Toronto, None08.2021
Post-Graduate Certificate - Human Resource Management
York University
Toronto, None08.2020
Skills
- Technical Proficiency in Telecommunications Systems
- Excellent Problem Solving and Diagnostic Skills
- Strong Communication and Interpersonal Abilities
- Customer Service Excellence
- Team Collaboration and Leadership
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Customer service
- Teamwork and coordination
Certification
- Certified Field Service Technician (if applicable)
- Other relevant certifications (if applicable)
Languages
English
Professional Working
Timeline
Field Service Technician
Bell Canada
01.2022 - 12.2024
- Certified Field Service Technician (if applicable)
- Other relevant certifications (if applicable)
Post-Graduate Certificate - Business Administration
York University
Post-Graduate Certificate - Human Resource Management
York University
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