Amandeep Kaur
Calgary,Canada
Summary
As an Office manager, making sure all administrative procedures adhere to internal and regulatory compliance standards is another important aspect of this job and With interpersonal skills build strong relationships with employees, residents, and their families, fostering open communication and continuous improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Currently working Towards to Payroll Compliance Professional (PCP) Course.
Overview
4
4
years of professional experience
Work History
Office Manager
Ravera Retirement home/ Cogir Senior living
Evergreen, Southwest Calgary, AB
05.2023 - Current
- As Office manager, I’m in charge of payroll, benefits, accounts payable and receivable, scheduling, and payroll, all while guaranteeing accuracy and prompt processing
- Assisted with month-end and year-end accounting reporting, reconciling accounts, and preparing financial statements
- Kept facility in compliance with environmental, health and security standards with constant oversight
- Yardi updates (new resident move in process and move out process/ manage resident services through Yardi)
- Managed data entry, payments, and paperwork to coordinate smooth deliveries
- Tracked business metrics with spreadsheet software and produced visualizations and detailed reports highlighting information
- Documented bills in Yardi, workday and stayed on top of incoming and outgoing payments
- Tracked aging accounts and followed fair credit and collection practices to pursue payments
- Received, sorted, and posted invoices to internal accounting system
- Processed employee salaries and wages using payroll systems
- Prepared bank deposits, compiled data, verified receipts and sent payments to banks
- Hired, managed, developed, and trained staff, established, and monitored goals, conducted performance reviews, and administered salaries for staff
- Cultivated strong relationships with vendors and partners supporting administrative operations
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Assisting families, residents, and vendors to provide facility tour
- Built and managed processes for tracking and monitoring department performance
- Handled day-to-day accounting processes to drive financial accuracy
- Maintained records by imaging invoices, debits, and credits
- As the customer service advocate, build strong relationships with employees, residents, and their families, fostering open communication and continuous improvement.
Office Manager / Human Resource Manager
The Alexander aged care Centre
Clayton, Melbourne
01.2022 - 12.2022
- Human resource Support Services: Coordinate advertising and interviews for all new staff in consultation with Senior Management Team
- Coordinate reference checks (upon request)
- Ensure relevant documentation for New Employees is received and provided to the relevant Department 48 hours prior to Orientation date
- Demonstrate good communication and leadership skills to encourage and develop cohesive staff teamwork
- Maintain employee related database of employee including personal details, leave usage (annual leave, sick leave and education leave), pay rates, and employee files
- Enter roster details for each department into payroll software; validate roster with each team leader or manager, prior to payroll authorisation
- Process pays and email payslips to all employees
- Coordinate all payroll queries in person, or by phone, mail or email
- Issue software logins and passwords for relevant employees using care software
- Ensure delivery of professional outcomes for all queries
- Maintain filing of relevant documentation and archive obsolete documentation
- Prepare monthly Visa Status Report for follow up of visa expiry dates (inc bridging visas) and monitor compliance with conditions
- Generate and coordinate mail out letter of offer /contract packs as requested and track returns
- Ensure Minutes of Meetings are populated and delivered in a timely manner.
Staffing Allocator/ Scheduling Manager
Regis aged care (Casual Position)
Melbourne, Australia
01.2020 - 12.2022
- Ensure that there are sufficient and appropriately skilled staff rostered to work, in order to provide appropriate patient care and to meet anticipated service demands
- Ensure staff are rostered fairly, while still providing appropriate flexibility to facilitate meeting unit staffing needs
- Ensure roster must conform to relevant regulatory frameworks, including antidiscrimination, work health and safety legislation, industrial awards and VIC health and local health districts and specialty health networks policies
- Ensure roster must make appropriate provision for adequate staff supervision, training, and clinical handover
- Ensure roster are managed and revised to achieve the best possible results
- Managing unplanned sick calls/ annual leaves Managed schedules, accepted time off requests, and found coverage for short shifts
- Documented payments and expenses to keep financial records current
- Maintained payroll accuracy by tracking time, calculating extras such as commission and updating forms
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Trained and mentored new employees to maximize team performance
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Trained back-up associates and led crew members in managing operations of storefront
- Supervised employees and oversaw quality compliance with company standards for food and services.
Scheduling Coordinator / Administrative Support
Homestyle aged care
Bayswater, Melbourne
02.2020 - 06.2021
- Used coordination and planning skills to achieve results according to schedule
- Manages calendar(s) and schedules by coordinating dates, times and required resources (e.g, travel arrangements (book taxi if required), suits (make sure suits are ready for next customer, set priorities)
- Developed team communications and information for meetings
- Managed employees, overseeing hiring, training, and professional growth of employees
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Maintained computer and physical filing systems
- Managed office operations while scheduling appointments for department managers
- Managed on-site evaluations, internal audits and customer surveys
- Maintained accurate records of all absences, truancy issues and disciplinary actions
- Adhered to social distancing protocols and wore mask or face shield/ managing COVID - 19 outbreak and successfully came out within 14 days
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures
- Provided educational and informational resources regarding isolation policies and quarantine measures
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Directed and led employees, supervising activities to drive productivity and efficiency
- Enforced company policies and procedures to strengthen operational standards across departments.
- Met with customers to discuss service needs and offer available solutions
- Set and administered department budgets for expenditures, materials and labour.
Education
Currently Pursuing Payroll Compliance Professional (PCP) Course -
Joint HS Committee/HS Representative Comprehensive Training -
Alberta Association for Safety Partnership
Bachelor of Accounting: Accounting -
La Trobe University
Diploma of Accounting: Accounting -
Chisholm Institute
Certificate in 3 in Accounting: Accounting -
Chisholm Institute
Skills
- Office/Staff Management
- Administrative Support
- Payroll and budgeting
- Operations Management
- Financial Administration
- Human Resources
- Team leadership, training, and development
- Compliance and regulations
- Operational planning
- Budgeting and financial management
Timeline
Office Manager
Ravera Retirement home/ Cogir Senior living
05.2023 - Current
Office Manager / Human Resource Manager
The Alexander aged care Centre
01.2022 - 12.2022
Scheduling Coordinator / Administrative Support
Homestyle aged care
02.2020 - 06.2021
Staffing Allocator/ Scheduling Manager
Regis aged care (Casual Position)
01.2020 - 12.2022
Currently Pursuing Payroll Compliance Professional (PCP) Course -
Joint HS Committee/HS Representative Comprehensive Training -
Alberta Association for Safety Partnership
Bachelor of Accounting: Accounting -
La Trobe University
Diploma of Accounting: Accounting -
Chisholm Institute
Certificate in 3 in Accounting: Accounting -
Chisholm Institute
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