Amandeep Kaur Sandhu
Brampton,ON
Summary
Dedicated and experienced Customer Service Representative with 3 years of proven expertise in delivering exceptional customer support. Skilled in building strong rapport with clients and resolving complex inquiries with professionalism and efficiency. Adept at utilizing effective communication and problem-solving skills to ensure customer satisfaction and enhance the overall brand experience. Strong multitasker who thrives in fast-paced environments, consistently meeting or exceeding performance targets. Committed to maintaining a positive relationship with both the customers and team members. Seeking to leverage my extensive customer service background to contribute to a dynamic organization.
Overview
10
10
years of professional experience
Work History
Production Operator
Silfab Solar
2023.07 - 2024.06
- Inspecting products for defects or irregularities, following established quality control procedures to ensure that all products meet the company's quality standards
- Ensure profitable business operations
- Always adhering to safety protocols and procedures to maintain a safe working environment
- This includes wearing appropriate personal protective equipment, following safe work practices, and reporting any safety hazards or incidents
Technical Customer Support Specialist
Concentrix
2022.03 - 2023.04
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Responded promptly to incoming sales leads and requests for technical support.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
Supervisor, Tim Hortons (Customer Services)
Tim Hortons
2018.08 - 2021.08
- Supervised a team of 8 employees, ensuring high levels of customer service and operational efficiency
- Trained and mentored new staff on customer service best practices, safety protocols, and operational procedures
- Managed daily operations, including inventory control, scheduling, and cash management
- Addressed and resolved customer complaints and issues in a timely and professional manner
- Implemented strategies to increase sales and improve customer satisfaction, resulting in an increase in positive customer feedback
- Conducted regular performance reviews and provided constructive feedback to staff to promote professional development
- Assisting customers with new products and services
Volunteer
Fanshawe Student Union
2017.09 - 2018.04
- Engaged with students and attendees, providing information and assistance to ensure a positive and welcoming experience
- Communicated effectively with diverse groups, addressing inquiries and resolving issues promptly
- Collaborated with a team of volunteers to plan, organize, and execute campus events, enhancing teamwork and organizational skills
- Managed logistical aspects of events, including setup, scheduling, and resource coordination
- Demonstrated problem-solving abilities by handling unexpected challenges during events
Web Developer
Swap Development
2014.10 - 2016.03
Education
Post-Graduation Certificate - System Software Testing
Fanshawe College
04.2018
Post-Graduation Certificate - Information Security Management
Fanshawe College
08.2017
Skills
- Excellent verbal and written communication skills
- Proficient in technical troubleshooting and problem-solving.
- Strong interpersonal skills and ability to build rapport with customers
- Active listening and problem-solving abilities
- Proficient in software and Microsoft Office Suite, Excel
- Multitasking and time management skills
- Adaptability and ability to work under pressure.
- Detail-oriented and highly organized.
- Ability to accurately type minimum 30 wpm.
- Able to handle routine and repetitive tasks at varying pace.
Languages
English
Full Professional
Timeline
Production Operator
Silfab Solar
2023.07 - 2024.06
Technical Customer Support Specialist
Concentrix
2022.03 - 2023.04
Supervisor, Tim Hortons (Customer Services)
Tim Hortons
2018.08 - 2021.08
Volunteer
Fanshawe Student Union
2017.09 - 2018.04
Web Developer
Swap Development
2014.10 - 2016.03
Post-Graduation Certificate - System Software Testing
Fanshawe College
Post-Graduation Certificate - Information Security Management
Fanshawe College
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