AMANDEEP KAUR ATWAL
Airdrie,AB
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Security Officer
Sentinel Security Service
08.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Customer Service Agent
Executive Flight Centre
08.2022 - 06.2024
- Directly interacting with customer understanding their needs, verifying travel document and providing boarding pass
- Telling passengers about luggage restrictions, weigh baggage and collect any excess charges
- Assisting passenger concerns, inquires and complaints appropriately
- And responding to meet customer satisfaction appropriately
- Provides flight briefings to the crew members and coordinates
- Creating a deeper connection with your customer, build trust, and foster a sense of understanding and rapport
Customer Service Agent
Airport terminal services
03.2019 - 12.2022
- Checking passengers in
- Dealing with Passenger enquiries about flight departure and arrivals
- Allocating seat numbers
- Issuing boarding passes and luggage labels
- Weighing baggage and collecting any excess charges
- Handling Payments
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
Enrollment Officer - Pass Control Office
Securiguard
11.2021 - 06.2022
- Maintain a database of active employees consisting of computer files & paper files
- Process clearance applications for existing and new applicants
- Process and coordinate the appeal process for denied applications
- Perform all filing/file audits
- Issuing clearances and employee parking decals
- Perform all signing authority updates
- Complete RAIC return for other airports
Security Officer
Securiguard
01.2020 - 06.2022
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Cashier
Walmart Surrey Supercentre
09.2017 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
DIPLOMA OF COMPUTING SCIENCE AND INFORMATION SYSTEMS -
DOUGLAS COLLEGE
NEW WESTMINSTER, BC01.2015
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Customer satisfaction measurement
Languages
English
Professional Working
Hindi
Professional Working
Punjabi
Professional Working
Timeline
Security Officer
Sentinel Security Service
08.2022 - Current
Customer Service Agent
Executive Flight Centre
08.2022 - 06.2024
Enrollment Officer - Pass Control Office
Securiguard
11.2021 - 06.2022
Security Officer
Securiguard
01.2020 - 06.2022
Customer Service Agent
Airport terminal services
03.2019 - 12.2022
Cashier
Walmart Surrey Supercentre
09.2017 - 02.2019
DIPLOMA OF COMPUTING SCIENCE AND INFORMATION SYSTEMS -
DOUGLAS COLLEGE
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