AMANDEEP KAUR
Brampton,Canada
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
WAREHOUSE ASSOCIATE (RECEIVE PG)
Amazon
Bolton, Canada
05.2020 - Current
- Receiving, sorting, and stacking of all freight loaded on the lines.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Worked closely with associates to ensure that daily task is clear and AA's are confident with knowing what needs to be done.
- Specialized in Prep Freight which includes bagging and taping.
- Processed OS&D (Overages, Shorts, and Damages) claims.
- Reported freight discrepancies, including mismatches and mis-ships, to management for resolution.
- Effective understanding and followed all Receive Dock processes.
- Thorough knowledge of all receives safety programs ensuring a safe working environment.
- Following performance goals and aims to achieve organizational expectations and ensure accuracy and quality.
- Executed instructions from management to establish quality control standards.
- Completed internal trainings and following safety standards.
- Consistently lifted materials weighing as much as 40 pounds.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Seasonal Process Assistant (IXD/ Receive Dock)
Amazon
Bolton, Canada
09.2024 - 10.2025
- Support, mentor, and guide Associate to meet their target.
- Taking care of floor and doing floor walks.
- Collaborate with all support Teams like, operations, RME, human resources.
- Identifying areas for development and improvements with the departments.
- Support Associates in order to work safely.
- Coordinated daily inbound trailer arrivals and dock assignments, ensuring timely and accurate receipt of goods.
- Verified and processed bills of lading (BOLs), trailer IDs, and carrier documentation using warehouse management systems (WMS).
- Acted as communication point between yard specialists, carriers, and operations to maintain efficient trailer flow.
- Maintained a clean, organized dock area while ensuring compliance with all safety protocols.
- Supported operations in meeting daily volume targets by efficiently managing receive dock workflow.
DISPATCHER
Samrao Transport Inc.
Brampton, Canada
06.2023 - 06.2024
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of over 50 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Generated reports to track deliveries and maintain proper records and documentation.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Received new orders, prepared documentation, and assigned personnel.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Utilized customer feedback to improve customer service.
- Tracked and monitored vehicle performance and maintenance.
TECHNICAL OPERATOR
Plats du chef
08.2022 - 05.2023
- Communicating solutions for production challenges with quality assurance.
- Analyzing machinery and tools to report faults or broken items.
- Troubleshoot problems with equipment, devices, or products.
- Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures.
- Build packaging for finished products.
- Prevented equipment breakdowns with hands-on and proactive management style.
- Trained machine operators in correct use, calibration procedures and basic repairs.
- Coordinated with engineers and producers to ensure effective operation of broadcast systems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
TEAM LEAD
Plats du chef
10.2020 - 07.2022
- Resolve work problems.
- Train staff in job duties.
- Prepare production and other reports.
- Safety procedures and company policy.
- Recommend personnel actions such as promotion and hiring.
- Recommend measures to improve productivity and product quality.
- Supervise, co-ordinate and schedule the activities of workers who process, package and grade food.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Adjusted equipment to meet different productivity levels.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
CUSTOMER SERVICE REPRESENTATIVE
TBM service group
09.2018 - 07.2020
- Provide customer guidance during subway closures or streetcar construction projects.
- Communicate with customers to solve their issues.
- Answering train-related queries, such as train Tim's, delays, and ticket information.
- Making sure people are safe and board trains in a timely manner.
- Act as a first responder in case of an emergency.
- Financial Record and Bookkeeping In-charge, Canada.
- Rose cheque cashing.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promptly responded to inquiries and requests from prospective customers.
BOOKKEEPING ADMINISTRATIVE ASSISTANT
Rose Cheque Cashing
Brampton, Canada
02.2019 - 03.2020
- Coordinate financial operations to secure cheque collection, allocation and cashing in accordance with company policies.
- Receive and review the bad debt files of the store and assign them to collection company.
- Authorize and document the payments allocated to store clerks on a weekly basis after reviewing their financial statements.
- Maintain record of personal identity documents, cheque bundles, cheque deposit books and store them safely.
- Hire, train and supervise the office staff.
- Examine and verify the accuracy of all loans and cheque cashing transactions done by the store clerks.
- Maintained inventory of office supplies and placed orders.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
WAREHOUSE ASSOCIATE
Walmart logistics
08.2018 - 01.2019
- Operate Material handling equipment (MHE).
- Stock replenishing and restocking of inventory.
- Making sure that stocks are organized and well-maintained.
- Follow the health and safety guidelines of the Company.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
Education
College certificate - Human Resource Management
Sheridan college
Brampton, Ontario, Canada01-2023
Post-Graduate diploma - Supply Chain Management
Northern College at Pures
Scarborough, ON, Canada01-2018
Master of Business Administration - Business Administration in Human Resource Management
Punjab Institute of Management and Technology
Mandi Gobindgarh, Punjab06-2016
Bachelor of Science - Information Technology
Punjab Technical University
Khanna, Punjab01-2013
Diploma - Computer Application
Punjab Technical University
Khanna01-2011
Skills
- Supervising Experience
- Customer Relations
- Bookkeeping
- Shipping & Receiving
- Customer service
- Performance tracking
- Employee training
- Problem solving
- Team collaboration
- Time management
- Effective communication
Timeline
Seasonal Process Assistant (IXD/ Receive Dock)
Amazon
09.2024 - 10.2025
DISPATCHER
Samrao Transport Inc.
06.2023 - 06.2024
TECHNICAL OPERATOR
Plats du chef
08.2022 - 05.2023
TEAM LEAD
Plats du chef
10.2020 - 07.2022
WAREHOUSE ASSOCIATE (RECEIVE PG)
Amazon
05.2020 - Current
BOOKKEEPING ADMINISTRATIVE ASSISTANT
Rose Cheque Cashing
02.2019 - 03.2020
CUSTOMER SERVICE REPRESENTATIVE
TBM service group
09.2018 - 07.2020
WAREHOUSE ASSOCIATE
Walmart logistics
08.2018 - 01.2019
College certificate - Human Resource Management
Sheridan college
Post-Graduate diploma - Supply Chain Management
Northern College at Pures
Master of Business Administration - Business Administration in Human Resource Management
Punjab Institute of Management and Technology
Bachelor of Science - Information Technology
Punjab Technical University
Diploma - Computer Application
Punjab Technical University