AMANDEEP KAUR
Saskatoon,Canada
Summary
Dynamic and results-oriented professional with extensive experience in customer service and logistics, notably with Nafta Food & Packaging. Excelled in resolving high-stress situations, enhancing customer loyalty through empathetic service, and streamlining warehouse operations. Skilled in critical thinking and data entry, demonstrating a proven track record of improving operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Team Member
Tim Hortons
Saskatoon, Saskatchewan
09.2024 - 09.2025
- Provided excellent customer service in a fast-paced environment.
- Prepared and served food and beverages according to company standards.
- Maintained cleanliness and organization of workstations and equipment.
- Collaborated with team members to meet daily operational goals.
- Followed health and safety regulations to ensure a safe workspace.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
Customer Service Representative
Nafta Food & Packaging
Brampton, ON
01.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Food Maker, Baker, Order Taker
Tim Hortons
Brampton, ON
02.2022 - 01.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Operated and maintained bakery equipment, including ovens and mixers.
Education
High School Diploma - Project Management
Georgian College
Toronto, ONHigh School Diploma - Bachelor's of Science in Maths Honors
Khalsa College
Punjab, IndiaSkills
- Customer service
- Active listening
- Critical thinking
- Baking
- Problem resolution
- Complaint handling
Languages
English
Certification
- Food safe certificate
Timeline
Team Member
Tim Hortons
09.2024 - 09.2025
Customer Service Representative
Nafta Food & Packaging
01.2023 - 08.2024
Food Maker, Baker, Order Taker
Tim Hortons
02.2022 - 01.2023
High School Diploma - Project Management
Georgian College
High School Diploma - Bachelor's of Science in Maths Honors
Khalsa College