AMANDEEP KAUR
Brampton,Canada
Summary
Customer-focused professional with strong communication and problem-solving skills. Expertise in understanding customer needs and resolving conflicts to enhance satisfaction and loyalty. Experienced in managing inquiries in fast-paced environments. Seeking to leverage skills to improve team performance and drive customer success in a new field.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix
01.2025 - 11.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products and services, ensuring accurate information and timely assistance.
- Managed high-stress situations, resolving disputes while maintaining professionalism and customer satisfaction.
- Maintained detailed records of customer interactions, enabling effective follow-up and issue resolution.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Fresh tandoori
Brampton, Ontario
11.2025 - 02.2026
- Handled customer inquiries and resolved complaints effectively.
- Processed orders accurately using the point-of-sale system.
- Maintained cleanliness and organization in the dining area.
- Managed cash register operations and balanced cash drawers daily.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
IT Computer Programming - computer programming and information technology
NIAGARA COLLEGE CANADA
Toronto, ON, Canada12.2024
High School Diploma -
BABA MEHMA SAHIB PUBLIC SENIOR SECONDARY SCHOOL
GURDASPUR, MAHLOWALI04.2022
Skills
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Payment processing
- Object-oriented programming
- Machine learning
- Active listening
- Data entry
- Order processing
- Appointment scheduling
Languages
- Punjabi
- Hindi
- English, Full Professional
- Punjabi, Native or Bilingual
- Hindi, Native or Bilingual
Timeline
Customer Service Representative
Fresh tandoori
11.2025 - 02.2026
Customer Service Representative
Concentrix
01.2025 - 11.2025
IT Computer Programming - computer programming and information technology
NIAGARA COLLEGE CANADA
High School Diploma -
BABA MEHMA SAHIB PUBLIC SENIOR SECONDARY SCHOOL