Amandeep KAUR
MISSISSAUGA,Ontario
Summary
Digital customer service professional with comprehensive experience in client communication, problem resolution, and online support systems. Strong emphasis on team collaboration and adaptability to meet evolving needs. Skilled in utilizing digital tools, managing customer inquiries, and delivering consistent results. Reliable, flexible, and focused on achieving impactful outcomes.
Overview
2026
2026
years of professional experience
Work History
Digital Customer Service Reperesentative
Canadian Tire Corporation
Remote
10.2025 - Current
- Resolved customer complaints swiftly, promoting satisfaction and loyalty through effective communication.
- Provided detailed product information, guiding customers through purchase decisions effectively.
- Built long-lasting relationships with customers by providing consistent follow-up on previous interactions until full resolution was achieved.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled escalated cases professionally, ensuring that all relevant parties were informed of developments and resolutions as appropriate.
Customer Service Representative
Leon's Furniture
Guelph, ON
- Assisted customers in selecting furniture and answering calls.
- Setting up deliveries while calling customers.
- Responded to customer requests for products, services, and company information.
- Conducted follow-up calls to ensure resolution of issues and customer satisfaction.
Senior Sale Associate
Seven Eleven
Mississauga, Ontario
- Operating POS System for processing the payment of sales.
- Increase sale of store by selling food and promotional items.
- Count cycle of goods for every month.
- Always do cross- selling products to increase purchase amounts.
- Review the order, ensure that all items on the order are pulled and packed for delivery.
- Educated junior associates on sales plans, personal goals and incentives to motivate them.
Food Service Supervisor
Auntys kitchen
Mississauga, ON
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Coordinated shift workers for inventory receiving, auditing.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Education
International Business Management and Logistic System, Business
Saint Clair College
Windsor, ON01.2020
Bachelor of Commerce - Accounting and Business Management
Punjabi University
Patiala01.2017
Skills
- Jabber
- ODP
- Cisco
- Call Center management
- Communication skills
- Microsoft office
- Multitasking
- Team building
Timeline
Digital Customer Service Reperesentative
Canadian Tire Corporation
10.2025 - Current
International Business Management and Logistic System, Business
Saint Clair College
Bachelor of Commerce - Accounting and Business Management
Punjabi University
Customer Service Representative
Leon's Furniture
Senior Sale Associate
Seven Eleven
Food Service Supervisor
Auntys kitchen