Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Amandeep Kaur

Brampton

Summary

Extensive experience in Inventory control supervisor. More than one year of experience as logistics coordinator. Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer service representative

FB Canada Express
09.2022 - Current
  • Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
  • Responsible for collecting duties, tariffs, and applicable taxes from customers, ensuring compliance with legal and organizational financial procedures.
  • Processed and recorded payments over the phone, providing secure and professional customer service while maintaining confidentiality of financial data.
  • Handled customer inquiries regarding payment amounts, due dates, and methods, offering clear explanations and assistance with transaction issues.
  • Learn to identify customer needs or desires in order to recommend the appropriate product or service
  • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries
  • Work with colleagues when necessary to resolve customer complaints
  • Provide feedback to other departments to help improve sales, marketing, and business processes Certification: Dispatcher and freight broker Course from Rai Dispatch.

E-commerce Parcel Handler

FB Canada Express
06.2021 - 08.2022
  • Facilitated smooth shift handovers through clear communication with colleagues about outstanding tasks or urgent matters requiring attention.
  • Maintained a clean and organized workspace, allowing for faster identification of misplaced or mislabeled parcels.
  • Streamlined parcel processing time with accurate data entry and timely updates in tracking software.
  • Completed inventory audits regularly to ensure accuracy in warehouse stock levels and facilitate efficient order fulfillment processes.
  • Improved workplace safety by reporting any hazards or equipment malfunctions immediately to supervisors for prompt resolution.
  • Operated equipment such as forklifts and pallet jacks safely, following all training guidelines and protocols.
  • Collaborated with management to develop more effective parcel handling procedures, resulting in reduced turnaround times for shipments.
  • Prepared shipping documentation accurately, ensuring compliance with company policies and regulatory requirements for domestic and international shipments.

Packing Handler

Reaction Packaging
11.2018 - 05.2021
  • Collaborated with team members to ensure timely completion of all orders during peak seasons.
  • Maintained strong attention to detail while efficiently completing large volumes of orders daily.
  • Managed time effectively to prioritize tasks appropriately and meet tight deadlines consistently.
  • Trained new employees on packing procedures, increasing overall team efficiency and performance levels.
  • Utilized various tools and equipment for safe package handling, minimizing potential hazards in the workplace.
  • Consistently met or exceeded daily performance goals related to packing speed and accuracy rates.
  • Reduced product damage rates through careful handling and proper packaging materials usage.

Quality Control Inspector

Ampak Inc
04.2020 - 05.2021
  • Prepare documentation of the inspection process, which includes detailed reports and performance records Recommend improvement measures to the production process to ensure quality control standards are met Guide the production team about the quality control issues to enhance the quality of the product Monitor customer satisfaction levels

E-commerce Parcel Handler

ITN Logistics Group
11.2019 - 06.2020
  • Conducted quality checks of incoming parcels to confirm correct labeling information before entering into the sorting process.
  • Loaded and unloaded delivery vehicles efficiently, minimizing delays in shipment departures and arrivals.
  • Enhanced parcel sorting efficiency by implementing an organized system for incoming and outgoing packages.
  • Reduced delivery errors by meticulously checking parcel labels and cross-referencing with the delivery manifest.
  • Scanning with RF Scanner.

Cashier

Shera Punjab
06.2017 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor’s - Administrative (Project Management

Yorkville University
Concord, ON
04.2021

Govt. Senior secondary School, Medical
04.2017

Skills

  • Skills Technical skills -
  • Experience in working in MS Word MS Excel MS PowerPoint, Access
  • Shipment Monitoring
  • Critical Thinking
  • Stress Management
  • Strong communication skills, Time management skills, Mathematical skills, Organizational skills, Problem solving skills, Leadership skills, Interpersonal skills and customer service skills
  • Trucking Dispatching
  • Client Relations
  • Customer Service
  • Warehouse and Transportation Operations
  • Logistics Understanding
  • Efficiency Improvement
  • Communications
  • Desktop and Laptop Computers

Languages

Punjabi
Native or Bilingual
English
Full Professional
Hindi
Native or Bilingual

Certification

Dispatcher and Freight Broker

Timeline

Customer service representative

FB Canada Express
09.2022 - Current

E-commerce Parcel Handler

FB Canada Express
06.2021 - 08.2022

Quality Control Inspector

Ampak Inc
04.2020 - 05.2021

E-commerce Parcel Handler

ITN Logistics Group
11.2019 - 06.2020

Packing Handler

Reaction Packaging
11.2018 - 05.2021

Cashier

Shera Punjab
06.2017 - 08.2018

Govt. Senior secondary School, Medical

Bachelor’s - Administrative (Project Management

Yorkville University

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