Amandeep Kaur
OTTAWA,Ontario
Summary
Dedicated professional with over three years of supervisory experience in the fast-paced food service industry. Proven ability to lead teams, manage operations, and ensure customer satisfaction. Completed foundational studies in computer networking, acquiring hands-on experience in network configuration and troubleshooting. Currently employed full-time, seeking to leverage a strong foundation in leadership and technical skills to contribute to dynamic IT or customer-focused teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
A&W
Ottawa, Ontario
08.2023 - Current
- Lead a team of 10+ staff members, overseeing daily operations, scheduling, and performance evaluations.
- Implemented training programs that improved team efficiency and reduced onboarding time .
- Managed inventory and supply orders, reducing waste through strategic stock control.
- Resolved customer complaints promptly, enhancing customer satisfaction scores.
- Collaborated with management to develop promotional strategies.
Team Member
Popeyes Louisiana Kitchen
OTTAWA, ON
12.2023 - 07.2025
- Assisted customers with product selection and ordering process.
- Resolved customer issues promptly in a professional manner.
- Provided customer service support to ensure satisfaction.
Cashier
McDonald's
Montreal, QC, QC
12.2022 - 08.2023
- Followed company security procedures for handling large sums of money.
- Conducted price checks for special orders or discounts as requested by customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Shift Leader
A&W restaurants
Montreal, QC, QC
03.2022 - 08.2023
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
Education
Diploma - Computer Networking
CDI College
Montreal, QC08.2023
Skills
- Effective Communication
- Team Leadership
- Adaptability
- Problem-Solving
- Time Management
- Conflict Resolution
- Customer Service Orientation
- Decision-Making
- Emotional Intelligence
- Critical Thinking
Certification
- Food Safety Certification, Ontario Ministry of Health
- Standard First Aid & CPR
Languages
English
Timeline
Team Member
Popeyes Louisiana Kitchen
12.2023 - 07.2025
Supervisor
A&W
08.2023 - Current
Cashier
McDonald's
12.2022 - 08.2023
Shift Leader
A&W restaurants
03.2022 - 08.2023
Diploma - Computer Networking
CDI College