AMANDEEP KAUR
Niagara Falls
Summary
Highly motivated and skilled Computer Engineering Technician with 2 years of experience in troubleshooting, repairing, and maintaining computer systems and hardware. Seeking to apply technical expertise and problem-solving skills at [Company Name] to support and enhance their IT infrastructure.
Overview
2
2
years of professional experience
Work History
Supervisor
Cc Swirls
Niagara Falls
06.2023 - Current
- Independently operated the store, managing all day-to-day tasks including food prep, customer service, cash handling, and cleaning.
- Served and prepared a variety of items such as frozen yogurt, smoothies, hot dogs, and pretzels in a fast-paced environment.
- Delivered consistently high levels of customer service, resulting in positive customer feedback and repeat business.
- Recognized for upselling skills that helped increase average transaction value through personalized product recommendations.
- Maintained strict food safety and hygiene standards, ensuring a clean and welcoming atmosphere at all times.
- Handled inventory restocking, monitored product levels, and communicated with management to ensure smooth store operations.
- Trusted to open and close the store independently, complete daily cash-outs, and troubleshoot equipment as needed.
ENGISOFT ENGINEERING
09.2024 - 12.2024
- Company Overview: Dubai
- Dubai
IT Support Technician
Engisoft Engineering
01.2023 - 06.2024
- Planned, configured, and set up a local area network (LAN) for a small office, ensuring secure data communication and resource sharing.
- Performed system diagnostics and repairs on computers, peripherals, and network devices.
- Assisted in the assembly, installation, and configuration of new hardware and software for various clients.
- Provided technical support to end-users, resolving issues with operating systems, software, and hardware.
- Collaborated with engineering teams to develop prototypes and testing procedures for new systems and equipment.
- Conducted routine maintenance and hardware upgrades, ensuring systems meet operational standards.
- Documented technical issues and solutions for future reference and training.
- Diagnosed and resolved hardware and software malfunctions in desktop and laptop systems.
- Assisted in the setup and configuration of networks and routers for local and remote offices.
- Monitored system performance to optimize processing speed and eliminate potential bottlenecks.
- Trained staff in proper use of computer systems and provided on-demand tech support.
- Maintained inventory of hardware, software, and peripherals, ensuring availability of necessary tools.
- Highly motivated and skilled Computer Engineering Technician with 2 years of experience in troubleshooting, repairing, and maintaining computer systems and hardware.
- Seeking to apply technical expertise and problem-solving skills at [Company Name] to support and enhance their IT infrastructure.
Supervisor
Rollz Up
Niagara Falls
02.2023 - 03.2024
- Supervised day-to-day operations at a vibrant dessert and snack shop offering bubble tea, milkshakes, smoothies, sandwiches, samosas, and specialty teas.
- Prepared rolled ice cream live in front of customers, delivering an engaging, personalized experience that enhanced customer satisfaction and store reputation.
- Trained and led a team of staff in drink preparation, food handling, and interactive service techniques.
- Maintained high standards of food safety, cleanliness, and efficiency in both front-of-house and kitchen areas.
- Managed inventory, supply ordering, and daily cashouts, and coordinated staff scheduling to ensure smooth operations.
- Resolved customer concerns quickly and professionally, contributing to strong customer retention and positive reviews.
Education
Computer Engineering Technician -
Niagara College
Welland, ON06.2024
Skills
- Hardware troubleshooting and repairs
- Computer networking (LAN/WAN)
- Operating system installation and maintenance
- Circuit board design and assembly
- Firmware and software updates
- System diagnostics and performance optimization
- Technical support and customer service
- Data recovery and backup systems
- Equipment calibration and testing
- Knowledge of CAD and engineering design software
- Client server networking
- Strong problem-solving and communication skills
- Ability to work well under pressure and meet deadlines
- Team-oriented with excellent attention to detail
- Operating Systems: Windows
- Linux
- MacOS
- Software: MS Office Suite
- CAD software (AutoCAD
- SolidWorks)
- Virtualization tools
- Hardware: Motherboards
- Processors
- RAM
- Storage devices
- Networking: IP addressing
- TCP/IP
- VPN
- Routers
- Switches
- Tools: Multimeter
- Oscilloscope
- Soldering iron
- Diagnostic software
Timeline
ENGISOFT ENGINEERING
09.2024 - 12.2024
Supervisor
Cc Swirls
06.2023 - Current
Supervisor
Rollz Up
02.2023 - 03.2024
IT Support Technician
Engisoft Engineering
01.2023 - 06.2024
Computer Engineering Technician -
Niagara College