Amandeep Kaur

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Promptly responded to inquiries and requests from prospective customers.
• Responded proactively and positively to rapid change.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Developed & maintained sales relationships with existing clients●

Provided insight into product design where goods or services must be tailored to suit the

clients' needs

Assessed market conditions and competitors' activities and develop an awareness of

emerging markets and trends

Identified & trained workers training needs through job duties and company policies●

Supervised other telecom sales representatives●

Accomplishments: Trained new employees by telling them more about the products and

prices

Got rewarded Employee of the month twice.●