AMANDEEP KAUR
Oshawa,ON
Summary
Administrative Officer and Customer Service Agent with 10+ years of experience in office management, team coordination, and customer service. Proven ability to streamline operations, improve productivity, and build strong relationships with clients and colleagues. Skilled in problem-solving, multitasking, and delivering results under pressure while maintaining a customer-focused approach. Experienced in managing administrative tasks and fostering a positive work environment through effective communication and team collaboration. Recognized for enhancing customer experience and adapting to changing environments to achieve organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrator Officer
Sazan Consulting Inc.
11.2022 - 04.2024
- Managed office operations and provided administrative support to various departments
- Oversaw employee schedules and assisted with human resources functions
- Coordinated between various teams to ensure effective communication and project execution
- Developed and maintained accurate databases and reports, ensuring compliance with organizational standards
- Contributed to the development of new administrative processes that improved efficiency
Administrator Officer
Shabs Group
09.2020 - 10.2022
- Coordinated day-to-day office operations and ensured all administrative tasks were completed accurately and in a timely manner
- Managed schedules, meetings, and communications for senior management
- Maintained accurate records and files, ensuring compliance with company policies and procedures
- Handled administrative support for various departments, streamlining processes and enhancing overall productivity
- Coordinated communication between staff and external clients, fostering smooth interactions and timely resolutions to concerns
Customer Service Agent
DNATA, Emirates Group
08.2013 - 07.2019
- Established work schedules and coordinated activities with other departments to meet operational needs
- Ensured accurate and timely updates in DMIS and authorized charge notes for billing
- Managed baggage, cargo, and freight logistics, completing documentation for management
- Effectively communicated with passengers, ensuring timely updates regarding flight and service delays
- Maintained a friendly and positive attitude, especially when assisting distressed passengers
- Promoted safety, comfort, and well-being of passengers, ensuring high levels of customer satisfaction
- Adhered to company standards in discipline and grooming
Education
Bachelor of Science - Business
University of London
Dubai08-2012
Diploma - Economics
University of London
Dubai08-2010
Skills
- Team collaboration
- Adaptable learner
- Analytical problem solver
- Meticulous attention to detail
- Strong task prioritization
- Skilled in Microsoft Windows
- Effective time management
- Operations management
Certification
- Certified Communication Skills
- Emirates Aviation College, Dubai (UAE)
- Certified Business Skills
Languages
English (Fluent)
Hindi (Fluent)
Punjabi (Fluent)
Timeline
Administrator Officer
Sazan Consulting Inc.
11.2022 - 04.2024
Administrator Officer
Shabs Group
09.2020 - 10.2022
Customer Service Agent
DNATA, Emirates Group
08.2013 - 07.2019
Bachelor of Science - Business
University of London
Diploma - Economics
University of London
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