Amandeep Kaur

* Assess call center agent interactions with customers over the phone.

* Review recorded/live calls and ensure proper processes and procedure are followed through

to call completion.

*Review call center agent documentation for accuracy and completeness.

* Complete evaluation form.

* Provide objective and constructive coaching to call center agents to improve performance.

* Provide feedback to managers regarding agent performance.

* Assist in identifying methods to improve quality.

* Assist with implementation of incentives.

* Produce reports as required.

* Communicate over the phone with computer users experiencing difficulties to purchased

online tickets.

* Reproduce, diagnose and resolve technical online problems encountered by users.

* Provide advice and training to users in response to identified difficulties.

* Receiving Inbound technical support calls.

* Providing excellent customer support for multiple accounts in requested languages.

* Working with internet based software.

* Identify customers’ needs, clarify information, research the issue and provide solutions

and/or alternatives.

* Providing assistance in interpretation services for our clients and their customers in English

and Punjabi language. These calls may involve simple or complex, non-technical or technical

subject in the following fields: Healthcare, Government, Insurance, Law Enforcement,

General Business and more.

* Working with internet based software.

* Renders correct concepts and meanings between other languages and English following

complexity, clarity and style from one language into another, upholding the correct rules for

grammar and syntax in both languages.

* Remain clam during stress related calls and remain consistently professional when

interpreting client calls, including 911 emergency calls.