Amandeep Kaur
Brampton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
International Gifts Ltd
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Team Member
Served Co
12.2021 - 09.2022
- Kept work areas clean, organised , and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
Sales and Marketing Executive
Larsen & Toubro
02.2021 - 09.2021
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Analyzed sales and marketing data for improved strategies.
- Increased sales revenue by developing and implementing strategic marketing plans.
- Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company.
- Spearheaded competitive analysis initiatives to inform data-driven decision-making processes in campaign adjustments or product improvements.
- Managed sales promotions and marketing strategies on major social media sites.
Education
Diploma - Hospitality in Hotel And Restaurant
Hanson College of Art And Technology
Brampton12.2022
High School - Commerce
DAV Public Senior Secondary School
Sanguar03.2020
Skills
- Customer service
- Customer relationship management
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Product promotion
- Service standard compliance
- Retail store support
- Account management
- Store maintenance
- Quality Control
- Microsoft PowerPoint
- Microsoft Excel
Languages
English
Full Professional
Certification
- Smart Serve Ontario Certified
- Basic Food Safety Certified
- WHMIS Certified
- AODA Customer Service Training Certified
- OHSA e-learning worker awareness certified
- CPR Certificate level C & A
- Security guard license
- Defensive tactics training
Timeline
Customer Service Representative
International Gifts Ltd
10.2022 - Current
Team Member
Served Co
12.2021 - 09.2022
Sales and Marketing Executive
Larsen & Toubro
02.2021 - 09.2021
Diploma - Hospitality in Hotel And Restaurant
Hanson College of Art And Technology
High School - Commerce
DAV Public Senior Secondary School
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