Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Amandeep Kaur

Brampton

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

International Gifts Ltd
10.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Team Member

Served Co
12.2021 - 09.2022
  • Kept work areas clean, organised , and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.

Sales and Marketing Executive

Larsen & Toubro
02.2021 - 09.2021
  • Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
  • Analyzed sales and marketing data for improved strategies.
  • Increased sales revenue by developing and implementing strategic marketing plans.
  • Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company.
  • Spearheaded competitive analysis initiatives to inform data-driven decision-making processes in campaign adjustments or product improvements.
  • Managed sales promotions and marketing strategies on major social media sites.

Education

Diploma - Hospitality in Hotel And Restaurant

Hanson College of Art And Technology
Brampton
12.2022

High School - Commerce

DAV Public Senior Secondary School
Sanguar
03.2020

Skills

  • Customer service
  • Customer relationship management
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Product promotion
  • Service standard compliance
  • Retail store support

  • Account management
  • Store maintenance
  • Quality Control
  • Microsoft PowerPoint
  • Microsoft Excel

Languages

English
Full Professional

Certification

  • Smart Serve Ontario Certified
  • Basic Food Safety Certified
  • WHMIS Certified
  • AODA Customer Service Training Certified
  • OHSA e-learning worker awareness certified
  • CPR Certificate level C & A
  • Security guard license
  • Defensive tactics training

Timeline

Customer Service Representative

International Gifts Ltd
10.2022 - Current

Team Member

Served Co
12.2021 - 09.2022

Sales and Marketing Executive

Larsen & Toubro
02.2021 - 09.2021

Diploma - Hospitality in Hotel And Restaurant

Hanson College of Art And Technology

High School - Commerce

DAV Public Senior Secondary School

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Amandeep Kaur