Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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AMANDEEP KAUR

Summary

Dynamic and highly motivated professional with a proven track record in providing exceptional customer service. Strong client relations, effective time management, and efficient troubleshooting are key strengths. Quick-thinking and ambitious mindset drive consistent delivery of excellent customer satisfaction results. Excellent communication skills enable effective connection with customers and addressing their needs. Certified First Aider and completion of comprehensive Flight Attendant course further enhance ability to handle any situation with professionalism and efficiency.

Overview

4
4
years of professional experience

Work History

Aircraft Radio Operator

Bradley Air Service
02.2025 - Current
  • Aided in planning successful missions through participation in pre-mission briefings, sharing insights on current communication capabilities and limitations.
  • Facilitated clear and effective communication between field operators and command centers during critical missions.
  • Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
  • Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
  • Maintained accurate documentation of messages transmitted and received.
  • Coordinated effectively with other radio operators during joint operations, ensuring clear communication and efficient information sharing among all involved parties.

Lead Customer Service Representative

Bradley Air Services
01.2025 - Current
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
  • Coordinated the implementation of company-wide policies affecting the Customer Service department.

Customer Engagement Specialist

Canadian North
10.2023 - 01.2025
  • Exceptional listening skills and the ability to both record feedback with accuracy and detail and to apply judgment to create summaries and make recommendations
  • Handled high volume of engagements and fast pace of cloud computing market.
  • Implemented data-driven strategies to personalize interactions with customers, fostering stronger connections and promoting brand advocacy.
  • Thrive in a fast-paced environment tackling a large array of incoming passenger issues
  • Contribute to a dynamic and positive team culture
  • Checking in and dealing with reservations, communicating on radio with operations and maintaining the baggage's and records.

Nutrition Counselor

Dexterra
03.2023 - 10.2023
  • Planning client meals, counseling clients, and monitoring patient's progress
  • Reviewing clients records to identify potential issues and provide recommendation
  • Adhering to nutrition guidelines when educating and monitoring patients
  • Plan and prepare patient food order meals and supplies, provide direction nutritional therapy.

Crew Member

McDonald's
10.2021 - 10.2023
  • Always maintain courteous interactions with customers
  • Initiates actions to correct customer complaints and refer serious customer concerns to management immediately
  • Ensures products/supplies are rotated in and out of storage
  • Train new team members on procedures, customer service, and sales techniques.

Team Member

Popeyes Louisiana
09.2020 - 10.2021
  • Contributed to team success by completing jobs quickly and accurately
  • Worked at different stations to provide optimal coverage and meet production goals
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

General Business Diploma -

Norther College of Arts and Technology
04.2021

Commerce -

Secondary Education
03.2019

Skills

  • Sales techniques
  • Cash handling & POS
  • Multitasking
  • Interpersonal communication skills
  • Microsoft word/Excel
  • Saber
  • Work ethic
  • Time management
  • Self- motivation

Accomplishments

  • Supervised team of 30 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved issues which led to customer service.
  • Emails and answers call.

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Aircraft Radio Operator

Bradley Air Service
02.2025 - Current

Lead Customer Service Representative

Bradley Air Services
01.2025 - Current

Customer Engagement Specialist

Canadian North
10.2023 - 01.2025

Nutrition Counselor

Dexterra
03.2023 - 10.2023

Crew Member

McDonald's
10.2021 - 10.2023

Team Member

Popeyes Louisiana
09.2020 - 10.2021

Commerce -

Secondary Education

General Business Diploma -

Norther College of Arts and Technology

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AMANDEEP KAUR