Amandeep Kaur
Brandon
Summary
Dynamic leader with proven customer service and problem-solving skills honed at Walmart, adept at driving team performance and enhancing customer satisfaction. Excelled in utilizing Microsoft Office to streamline processes, achieving significant improvements in efficiency. Skilled in cash handling and team building, consistently prioritized customer needs and fostered a positive work environment.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Walmart
05.2024 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Cashier
Walmart
04.2023 - 05.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Crew Member
Barburrito
01.2023 - 03.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
Education
Diploma in Business Administartion - Human Resources Management
Assiniboine Community College
Brandon, MB12-2024
High School Diploma -
Jawahar Navodaya Vidvalaya
Punjab, India03-2020
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Cash handling
- Team building and leadership
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Manager
Walmart
05.2024 - Current
Cashier
Walmart
04.2023 - 05.2024
Crew Member
Barburrito
01.2023 - 03.2023
Diploma in Business Administartion - Human Resources Management
Assiniboine Community College
High School Diploma -
Jawahar Navodaya Vidvalaya
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