Amandeep Kaur
Hamilton,ON
Summary
Dynamic Office Administrator with a proven track record at Bluemoon Freight Inc, enhancing team productivity and customer satisfaction. Skilled in office administration and time management, adept at handling escalated customer concerns with professionalism. Achieved significant improvements in administrative functions and customer service, leveraging both hard and soft skills to exceed employer expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Administrator
Bluemoon Freight Inc
01.2022 - 03.2024
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Customer Service Representative
Minstry of Health
10.2020 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Tech Support
Apple
01.2019 - 01.2020
- Enhanced user experience by providing timely and effective tech support to students and faculty.
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Liaised with IT department to ensure reliable tech support for all facility operations.
- Served as a liaison between customers and tech support teams when needed.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
- Mentored junior producers on best practices in sales techniques, product knowledge, and relationship-building skills to support team success.
Education
Diploma - Occupational Health And Safety
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON05-2024
Diploma - Computer Programming
Sheridan College
Brampton, ON12-2020
Skills
- Time management
- Office administration
- Administrative support
- Database entry
Certification
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- CPR/AED Certification
- First Aid Certification
- Certified Customer Experience Professional (CCEP)
- Help Desk Analyst, Tier 3 Support Specialist
Timeline
Office Administrator
Bluemoon Freight Inc
01.2022 - 03.2024
Customer Service Representative
Minstry of Health
10.2020 - 12.2021
Tech Support
Apple
01.2019 - 01.2020
Diploma - Occupational Health And Safety
Conestoga College Institute of Technology And Advanced Learning
Diploma - Computer Programming
Sheridan College
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