AMANDEEP KAUR
3128 30 Avenue, NW Edmonton
Summary
Highly motivated and dedicated customer service professional with experience in the hospitality and restaurant industry. Demonstrated strong problem-solving and communication skills to drive team success.
Experienced with team leadership, ensuring smooth operations and high productivity. Seeking a customer service role to utilize existing experience.
Overview
4
4
years of professional experience
Work History
Supervisor
A&W
06.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Matron
Service Master Clean
08.2022 - 04.2023
- Performed sanitation services for amazon warehouse
- Handled cleaning machines
- Handled duties and completed tasks in timely manner
Kitchen Helper
Royal Taste and Sweets
05.2022 - 08.2022
- Greeted and assisted customers with inquiries, orders, and product information
- Helped the kitchen staff with duties such as preparation, batch cooking
- Handled cash transactions, maintained accurate records, and balanced the cash register daily
- Managed phone inquiries, scheduled appointments, and coordinated deliveries
- Resolved customer complaints in a courteous and efficient manner, ensuring customer retention
Server
Tandoori Haveli Restaurant
04.2021 - 03.2022
- Provide friendly and efficient customer service, ensuring a positive dining experience for all guests
- Answer customer inquiries, handle complaints, and resolve issues promptly and professionally
- Manage reservations, seating arrangements, and special requests to ensure customer satisfaction
- Collaborate with the kitchen and waitstaff to ensure smooth operations and timely service
Education
DIPLOMA -
HOSPITALITY: HOTEL AND RESTAURANT MANAGEMENT
04.2022
Skills
- Excellent verbal and communication skills
- Problem solving
- Conflict resolving
- Multitasking
- Able to work in a fast paced environment
- Training and mentoring
- Processes and procedures
- Schedule development
Languages
English
Punjabi
Hindi
Timeline
Supervisor
A&W
06.2023 - Current
Matron
Service Master Clean
08.2022 - 04.2023
Kitchen Helper
Royal Taste and Sweets
05.2022 - 08.2022
Server
Tandoori Haveli Restaurant
04.2021 - 03.2022
DIPLOMA -
HOSPITALITY: HOTEL AND RESTAURANT MANAGEMENT
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