Amandeep Kaur
Toronto,ON
Summary
Customer-focused professional with 4 years of experience in recruitment and sales/marketing, seeking to transition into a Customer Service Representative role. Adept at client communication, problem- solving, and providing exceptional service. Eager to leverage my skills to enhance customer satisfaction and contribute to the success of a dynamic organization.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
GTA Recruitment Group
Toronto, ON
01.2021 - 04.2024
- Delivered high-quality customer service to candidates and hiring managers throughout the recruitment process, ensuring a positive experience and addressing inquiries promptly
- Developed and executed effective communication strategies to engage candidates and clients, demonstrating strong interpersonal skills and problem-solving abilities
- Coordinated interviews, providing clear instructions and support to candidates, enhancing their overall experience and ensuring a smooth process
- Managed candidate relationships with a focus on delivering exceptional service, addressing concerns, and maintaining clear and timely communication
- Supported onboarding processes by providing comprehensive assistance and information to new hires, contributing to their successful integration into the organization.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Dollartree
Toronto, Ontario
11.2019 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Zone HR - Internship & Part-Time Recruiter
11.2019 - 12.2020
- Assisted with candidate sourcing and screening, delivering efficient support and clear communication to candidates and internal teams
- Scheduled interviews and managed logistics, ensuring smooth coordination and timely updates for all parties involved
- Engaged in customer service-related tasks by providing updates to candidates and addressing their inquiries effectively
- Supported recruitment marketing efforts by creating compelling job postings and promoting the company's employer brand.
Education
Diploma in Business Administration -
York University
Toronto, Ontario, CA01.2020
Skills
- Exceptional Customer Service
- Effective Communication
- Problem-Solving and Conflict Resolution
- Talent Acquisition and Recruitment
- Organizational and Administrative Skills
- Performance Management
- Strong Attention to Detail
- Adaptability and Flexibility
- Ability to Handle High-Pressure Situations
- Proficient in Microsoft Office Suite and CRM Systems
Languages
- English
- Punjabi
- Hindi
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Customer Service Representative
GTA Recruitment Group
01.2021 - 04.2024
Customer Service Representative
Dollartree
11.2019 - 03.2021
Zone HR - Internship & Part-Time Recruiter
11.2019 - 12.2020
Diploma in Business Administration -
York University
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