AMANDEEP KAUR
Brampton
Summary
An experienced and certified dispatcher with expertise in written and oral communications, experienced in Account receivables ,Global supply chain operation systems (GSCOPE), project handling, maintaining records, problem reporting and tracking, issuing refunds ,bill generating and MS Office. Motivated, Enthusiastic, problem solver and a critical thinker, eager to work in an environment where I can apply my knowledge and skills in the best interest of the company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
WALMART CANADA: OMNI Department Manager
06.2021 - Current
- On hand expertise in GSCOPE (Global supply chain operation systems)
- Planned daily availability of pickers and dispensers to ensure the on-time fulfilment of online orders
- Worked on utility and financial reports, responding to the market changes and controlling store expenditure
- Executed and monitored the safety standards of the store and the associates
- Proactively responded to the compliance issues and the damage control
- Focused of quality of the products picked and delivered to the customers
- Helped customers with placing online orders and kept a record of orders to be delivered on time
- Maintained best environment in department so all associates working without any hesitation
- Solved customer queries and maintained communication link between customers and head office
- Well experienced in attending customer face to face and solving their queries
- Encountered and solved the challenges in the department to ensure that the department runs smoothly
- Actively participated in the community events supported by the store and maintained norms for the store to be recognized as the integral part of the community
- Lead associated by conducting regular meet-ups to focus on OMNI to encourage engagement and drive the associated towards their professional growth
- Evaluated the associated for their timely feedback, and encouraged them towards hard work and success.
Credit and Refund Specialist
Tyco integrated fire & security
01.2023 - 08.2023
- Verified customer information and eligibility for refunds in accordance with company policies and procedures.
- Processed refunds accurately according to established guidelines.
- Maintained up-to-date records of all refund transactions.
- Generated reports on refund activities as requested by management.
- Coordinated with internal departments such as accounting and finance on any issues related to refunds.
- Provided excellent customer service to all customers requesting refunds.
- Processed refunds on credit balances to maintain positive account relationships.
- Maintained accounting ledgers by verifying and posting account transactions.
- Maintained accurate records of all refunds processed, ensuring proper documentation for auditing purposes.
- Managed account receivables and prepare all billing invoices to send for financial reporting system.
RAI TRUCKING DISPATCH SPEACIALIS
03.2022 - 05.2022
- Managed emails and incoming calls from drivers, customers and management and communicated with brokers, carriers and customers to keep them updated about the dispatch
- Scheduled city dispatch and open load offers to assign them to the drivers
- Maintained records of calls, activities and other information
- Expertise in AVAAL and ELD
- Coordinated with custom brokers for custom clearance
- Provided support to Driver Payroll Administration
- Ensured carrier compliance with company policies and procedures.
WALMART CANADA: Customer Experience Salesfloor Department Manager
09.2020 - 06.2021
- Managed the work on the salesfloor by maintaining the clean store standards
- Managed the claims to be returned and zoned back to the floor for customer availability
- Dealt with customer complaints and solved their queries
- Planned the heat map to divide all the associate duties
- Worked on customer availability reports, to ensure customer fulfillment
- Focused on the store merchandise and to ensure that the store is zoned appropriately for the customers
- Ensured meetings between associates and management teams to maintain the communication and encourage a positive work environment.
VECTOR MARKETING- Sales Co-Ordinator
08.2018 - 12.2018
- Represented third party telecommunications services to communicate with the customers at different stores such as ample food market, Canadian tire, Indian stores, No-frills etc
- Communicated with the customers to keep them updated of the new deals and offers
- Maintained long term relationship with customer by providing them with the best customer care satisfaction.
KNEWSALES GROUP- Sales Co-Ordinator
07.2017 - 06.2018
- Represented third party telecommunications and home internet services at Costco by Giving information about latest deals which helped customers in getting good deal
- Help customers to solve their issues and provided them with the best customer service.
WALMART CANADA- Customer Fulfillment Associate
05.2017 - 02.2018
- Helped customers in getting their grocery orders
- Maintained the quality standards while picking the customer orders
- Made sure of the timely fulfillment of the customer orders
- Attended department meetings and helped with the improvisations in the department.
Education
Marketing management and professional sales -
Lambton college
Toronto, OntarioMaster in Bachelor of administration -
Ramgarhia Institute of Engineering and Technology, RIET
Punjab, IndiaBachelor of Administration -
DAV College
Punjab, IndiaSkills
- MS Office
- AVAAL
- GSCOPE
- AMP CHECK
- Refund Processing
- Job Billing
- Account Receivables
- ORACLE
Languages
English
Full Professional
Certification
- Certified Dispatcher from Rai Trucking Services.
- CPR and First-Aid level B and C.
- security licensed
- Pursuing Canadian Investment Fund Course
Timeline
Credit and Refund Specialist
Tyco integrated fire & security
01.2023 - 08.2023
RAI TRUCKING DISPATCH SPEACIALIS
03.2022 - 05.2022
WALMART CANADA: OMNI Department Manager
06.2021 - Current
WALMART CANADA: Customer Experience Salesfloor Department Manager
09.2020 - 06.2021
VECTOR MARKETING- Sales Co-Ordinator
08.2018 - 12.2018
KNEWSALES GROUP- Sales Co-Ordinator
07.2017 - 06.2018
WALMART CANADA- Customer Fulfillment Associate
05.2017 - 02.2018
Marketing management and professional sales -
Lambton college
Master in Bachelor of administration -
Ramgarhia Institute of Engineering and Technology, RIET
Bachelor of Administration -
DAV College
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